Tele Caller Executive

3 days ago

Varanasi District Uttar Pradesh, India Jakson & Company Full time

**Position**: Telecaller Executive (Female)
**Department**: Sales / Customer Support
**Location**: Varanasi, India

**Job Summary**

Key Responsibilities
- **Outbound Calls**: Initiate calls to prospective clients to introduce and promote the company’s products or services.
- **Inbound Calls**: Respond to customer queries, resolve issues, and provide accurate information.
- **Customer Engagement**: Build rapport with customers to understand their needs and suggest appropriate solutions.
- **Data Management**: Accurately record details of calls, including customer feedback and follow-up requirements, in the CRM system.
- **Target Achievement**: Meet or exceed daily, weekly, and monthly targets for sales, lead generation, or customer interactions.
- **Collaboration**: Work closely with the sales and marketing teams to align strategies and improve campaign effectiveness.
- **Follow-Up**: Maintain regular follow-ups with potential leads and existing customers to ensure satisfaction and drive conversions.

Required Skills & Qualifications
- **Educational Background**: High school diploma or equivalent; a bachelor’s degree is a plus.
- **Experience**: Prior experience in telemarketing, sales, or customer service is preferred.
- **Communication Skills**: Excellent verbal and written communication skills in English and Hindi; proficiency in other languages is a plus.
- **Sales Acumen**: Ability to persuade and influence others to achieve sales targets.
- **Problem-Solving Abilities**: Quick thinking and effective resolution of customer issues.
- **Resilience**: Ability to handle rejection and remain motivated.
- **Time Management**: Efficient in managing time and handling multiple tasks simultaneously.

Additional Responsibilities
- **Lead Generation**: Identify potential leads through cold calls or marketing campaigns and follow up on them to convert interest into sales.
- **Feedback Collection**: Gather insights from customer interactions and provide valuable feedback to improve products or services.
- **Compliance**: Adhere to company policies and legal regulations related to telecalling and data privacy.

Pay: ₹12,000.00 - ₹16,000.00 per month

Schedule:

- Day shift

Work Location: In person

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