Process Trainer

3 days ago


Thane, India Waayslive Solution Full time

Handling End to End Process Training for New Hire Team as per the client need and requirement.
- Well versed in training the objection handling calls.
- Handling the refresher training for existing team players.
- Ensuring process training with the Modules & PPT(s) prepared before the training starts.
- Handling the mock calls & barging live calls before/ post-handover is done to the process Head.
- Mock calls and feedback sessions.
- Prepare training materials such as outlines, text, and ppts. and present information, using a variety of instructional techniques and formats also develop alternative training methods if expected improvements are not seen.
- Training on rebuttal(S)/strategies.
- Be the point of contact to maintain all the process changes, process documents and later train the teams on any changes.
- Develop, Tweak and Maintain training procedure manuals, training content and guides, and course materials.
- Collate the training results and documentation of the same to present the particular agent’s performance to the HOD & Senior Management weekly/monthly.
- Ensuring result oriented & improvement programs for existing team players.

**Qualifications**:

- Trainer should have handled & trained the teams (Domestic BPO).
- Need to have excellent communication & presentation skills.
- A minimum of 4 years' experience as a process/sales trainer.
- Ability to meet or exceed Performance Competencies.


Pay: ₹13,062.29 - ₹38,970.98 per month

**Education**:

- Diploma (preferred)

**Experience**:

- Teaching: 1 year (preferred)
- total work: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person


  • Process Trainer

    13 hours ago


    Thane, India Teleperformance Full time

    **Process Trainer (Travel Process)** Min Experience - 1 year Total Experience - 3 yaers in BPO Industry Location - Asher IT Park (Thane) **Job Types**: Full-time, Regular / Permanent **Salary**: ₹123,985.91 - ₹600,761.97 per year **Benefits**: - Health insurance - Leave encashment - Provident Fund Schedule: - Day shift - Flexible shift - Monday...

  • Process Trainer

    2 days ago


    Thane, India Global Services Full time

    Ensure successful execution of training needs - Measure program training effectiveness - Send reports/MIS to the Operations team on the progress/pending status of activities - Review content at regular intervals to ensure all updates are incorporated - Participate in Internal & External Calibrations - Conduct refresher trainings based on TNI - Manage...


  • Thane, India Narith business services private limited Full time

    Urgent hiring for trainer International US process **Must have minimum 3 years of experience in As trainer in international for customer service role** Must have Traning experience in BPO International Process He Will be part of new client and new scope transition He Will actively be involved in OJT phase of Freshers He Need to address process gaps and...

  • Process Trainer

    3 days ago


    Thane, India Teams Fusion Full time

    We are looking for a certified and experienced corporate trainer to help our employees develop their skills and knowledge. Your goal as the corporate trainer will be to conduct informative training sessions, promote company efficiency, and improve the skills. **Responsibilities**: - Collaborate with management to identify company training needs. - Schedule...

  • Process Trainer

    2 weeks ago


    Thane, India Netstar infotech Full time

    **POSITION-BPO Trainer** Location - Thane Required from Real Estate, Loan Sales, Customer Service Background **Minimum Experience of 1 to 2 Years As a Trainer** **Excellent Communication Required** HSC & Graduate both can apply Requirement & Power Point Presentation Salary - **Max upto 32k Inhand** HR Yukta 9987718269 **Education**: - Bachelor's...

  • Functional Trainer

    3 days ago


    Thane, India Taggd Full time

    Training and Development: The Process Trainer should have a solid understanding of training and development methodologies, adult learning theories, and instructional design principles. They should be able to design and deliver effective training programs that meet the needs of different learning styles and levels of experience. - Shipping Industry Knowledge:...

  • Domestic Process

    3 days ago


    Thane, India Sincetele Info Solutions Pvt Ltd Full time

    Greetings from Sincetele Info Solution Pvt ltd Dear Team, Current Requirements For Ghansoli A CSA 12th Fresher Credit Card & Personal Loan Banking Process Salary 12k to 25k *B Trainer - on Outbound Credit Card process - Good comm skills + Exp as Trainer from sales from BPO voice process + Grd / HSC Day Shift C Quality Manager* Outbound Credit Card...

  • Us Medical Billing

    13 hours ago


    Thane, India Atreus International Full time

    **Process** : US medical billing **Designation **:Trainer **Experience** : Need on paper trainer experience from medical health care billing **Qualification** : Graduate **Working Days** : 5 **Week Offs** : 2 **Salary** : UP to 4.5 LPA **Location **:Thane **Salary**: Up to ₹450,000.00 per year **Benefits**: - Provident Fund Schedule: - Night...


  • Thane, India Hunt Mantra Full time

    Sales Trainer Job Title: Sales Trainer (Real Estate -Process) Location: Thane - Kasar & Airoli Department: Sales **Job Description**: Job Requirements: - Bachelor's degree in Business, Communication, or a related field. - 3-5 years of experience in BPO sales training, with at least 2 years of handling process and performance training. - Strong...

  • Process Trainer

    3 days ago


    Thane, India Epicenter Technologies Pvt. Ltd Full time

    Managing NHT batches till their OJT completion - Conducting TNIs, Refreshers, PKTs and driving learning completion - Self login and processing customer interactions - Conduct quality audits and provide feedback to advisors - Maintaining process update tracker and incorporate changes in the training content - Should have relevant experience in process...