Professional 2 - Card and Payments Application

2 days ago

Bengaluru, India DXC Technology Full time

The Resources expected carry out the below Level 2 Production support activities.

**Incident Management**
- Monitor HP Service Management (HPSM) workflow tool;
- Diagnose the incident and work towards resolution of the incident;
- Perform detailed investigation along with OEM vendor team and diagnosis with the aim to resolve the incident and restore normal service operation;
- Close the ticket and, as part of the closure procedure, verify the original incident categorization, and assign an appropriate closure code, so that the captured information reflects the accurate incident content;
- If incidents are not related to Cards Application, then the tickets will be re-assigned to respective teams and HP team will be informed about the same;
- Root cause analysis of critical issues;
**Problem Management**
- Investigate and diagnose the problem along with OEM vendor team (where required) including analyzing the problem to diagnose the problem and then identify the Root Cause and document the Workaround (when applicable);
- Implement changes to resolve the problems via the change management process after the same is provided by OEM vendor team;
**Change Management**
- Initiate a Request for Change (RFC) or receive a RFC from an authorized requestor;
- Assess the RFC for completeness and relevance and accept or reject the RFC request;
- Support execution of test plans by OEM vendor team;
- Implement the change based on plans and schedules;
- Monitor the Change against predefined acceptance criteria;
- Attend scheduled and emergency CAB meetings along with HP Support manager;
**PROCESS and ESCALATION**
- Escalation to next level as per escalation matrix defined for all products wise

**Application Services Scope **( **Application L2 Services Support **)
- Analysis and resolution of Applications related issues during operations and maintain proper document/log for the resolution provided.
- Co-ordinate with L3 support vendor in case of product bug/ enhancement requirement and follow up with the vendor for early solution.
- Answer end user’s queries in relation to OEM product setup
- Co-ordination with Bank Teams for Month End, Quarter End, Half Year End and Year End and performing DR drill activities. Resolution of the issues reported during the execution of the above specified periods.
- Patch Deployment
- Support during the Disaster Recovery activities;
- Maintenance of services related to OEM product suite in production.
- Monitoring & Resolution of issues related to OEM Product suite.
- Deployment of Product/Customization patch as per the Change request.

  • Credit Card Payments

    1 week ago

    Bengaluru, Karnataka, India Goldman Sachs Services Pvt Ltd Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Platform Solutions - Enterprise Partnerships - Payments & Reconciliation - Vice President - Bengaluru PLATFORM SOLUTIONS In Platform Solutions (PS), we power clients with innovative and customer-centered financial products. We bring the best qualities of a technology player and combine that with the best attributes of a large bank. PS is comprised of...

  • Cards and Payments Consultant

    7 days ago

    Bengaluru, Karnataka, India Infosys Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Key Responsibilities:A day in the life of an InfoscionAs part of the Infosys consulting team your primary role would be to get to the heart of customer issues diagnose problem areas design innovative solutions and facilitate deployment resulting in client delightYou will develop a proposal by owning parts of the proposal document and by giving inputs in...

  • Cards and Payments Consultant

    5 days ago

    Bengaluru, Karnataka, India Infosys Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Cards and Payments ConsultantPrimary skills:Banking->Cards and Payments,Financial Services Domain->Cards,Financial Services Domain->Cards->Swift Ability to develop value-creating strategies and models that enable clients to innovate, drive growth and increase their business profitability • Good knowledge on software configuration management systems •...

  • ▷ (Urgent) Cards and Payments Consultant

    6 days ago

    Bengaluru, India Infosys Limited Full time

    Job Description Key Responsibilities: - A day in the life of an Infoscion - As part of the Infosys consulting team your primary role would be to get to the heart of customer issues diagnose problem areas design innovative solutions and facilitate deployment resulting in client delight - You will develop a proposal by owning parts of the proposal document...

  • Product Manager(Experience in Card payment is a must)

    4 days ago

    Bengaluru, India Visa Full time

    Job Description Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure...

  • Enterprise Sales

    4 days ago

    Bengaluru, India Zaggle Full time

    Enterprise Sales Manager - Commercial Credit Cards – BangaloreAbout Us:Zaggle is a B2B2C SaaS FinTech company, digitizing spends to drive growth and unlock value through automated and innovative workflows. Zaggle is a market leader in the space of Spend Management and is one of the few profitable and listed (NSE: ZAGGLE) new age companies in India. We...

  • Enterprise Sales

    4 days ago

    Bengaluru, India Zaggle Full time

    Enterprise Sales Manager - Commercial Credit Cards – BangaloreAbout Us:Zaggle is a B2B2C SaaS FinTech company, digitizing spends to drive growth and unlock value through automated and innovative workflows. Zaggle is a market leader in the space of Spend Management and is one of the few profitable and listed (NSE: ZAGGLE) new age companies in India. We...

  • Senior Executive

    2 weeks ago

    Bengaluru, India SBI Card Full time

    Job Description Job Description About the company SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in...

  • Card Payments and Fraud Strategic Analytics

    2 weeks ago

    Varthur, Bengaluru, Karnataka, India JPMorganChase Full time

    **JOB DESCRIPTION** Are you looking for an exciting opportunity to join a dynamic and growing team in a fast paced and challenging area? This is a unique opportunity for you to work in our team to partner with the Business to provide a comprehensive view. As a Fraud Risk Strategic Analytics Senior Associate, you will be responsible for managing Payment Risk...

  • Data Scientist-2

    3 weeks ago

    Bengaluru, India Cashfree Payments Full time

    Cashfree Payments is India’s leading payments and API banking company. It provides full-stack payment solutions for businesses in India to accept payments and make payouts via 180+ payment modes - all with a simple integration. Over 6,00,000+ Businesses trust Cashfree Payments with payment collections, vendor payouts, salary payouts, bulk refunds, expense...