It-hardware Apprentice
1 week ago
**Diploma or B.Tech in Hardware/Electrical or Computer Engineering**
1) Respond to Helpdesk tickets in accordance with SLA guidelines
2) Perform troubleshooting using different diagnostic techniques
3) Troubleshoot, diagnose, and resolve technical hardware and/or software issues
4) Provide quick resolution and excellent customer service
5) Provide needed information on IT products or services
6) Record, track, and document the help desk request problem solving process including actions taken through to the final resolution
7) Follow-up with users
8) Windows / AV updations
9) Redirect unresolved issues to Level 2 Personnel
**Job Type**: Contractual / Temporary
Contract length: 12 months
Pay: ₹12,000.00 - ₹14,000.00 per month
**Benefits**:
- Paid time off
Schedule:
- Day shift
Work Location: In person
