Risk Investigator Ii

2 weeks ago

Hyderabad, India Uber Full time

**About the Role**:
At Uber, we strive to provide safe travel for the customers. We invest in this mission and trust in providing the highest quality service with genuine and clean driver partners.

India Driver Fraud team supports the India SA region.India SA Driver Fraud works on a centralized and standardized offline framework known as ERAF (EMEA Risk Actioning Framework) which deals with the fraudulent behaviour of the driver partner in the whole India SA Region. The mission of this team is to identify & eliminate potential fraud Driver-Partners from the platform & giving out the best experience to the genuine Driver Partners out there.

**What you will do**:

- To focus on maintaining genuine driver-partners on the platform and in planning the prevention of fraud by monitoring, detection, decision making, case management, and learning.
- To continuously strive to learn from incidents of fraud and incorporate those results in future monitoring and detection processes.
- To work along as well as support the GLH teams, multiple stakeholders and the drivers who were actioned by ERAF/RISK central to review if they ll be eligible to driver back on the platform
- To Work on the appeals made by Driver-Partners & investigate to make the decision to understand if they will be eligible for re-activation.
- Pro-active precision checks of the rules in the ERAF actioning framework in order to continuously improve the precision & generate fraud patterns/insights

**What you will need**:

- Problem Solving : Ability to think of an out of the box solution to the problem
- Logical Reasoning: Collect and curate data. Use knowledge extractors to generate various relations (predictions, correlations, benchmarks, outlier identifications, and optimizations
- Clear communicator: You are a clear and concise communicator with the ability to synthesize a lot of information quickly, highlight the key takeaways, and disseminate actionable insights
- Explorer: The ability to self-serve, investigate and get the data we require will make you much more effective in this role. Self-starter attitude is a must
- Balance attention to detail with swift execution: We need to do things quickly, and we need to do them well. Balancing those can be challenging, and this should be a strength
- Ability to make independent decisions
- Exceptional problem-solving skills, Excel/data management skills

**Bonus Points**:

- Advanced knowledge of Gsheets, Decks.
- Intermediate experience on SQL, Automations.

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