
Client Success Expert
5 days ago
**x**
Client Success Expert
**Location**: Gurgaon
**Experience**: 1 Year Full time experience in Client (Brands) Servicing
**Reporting to**: CEO
**About the role**
- As a Customer Success Executive, you’ll be the Guardian of our Client relationships, almost like a maestro orchestrating harmonious interactions. Your mission? To ensure our clients thrive, their brands flourish, and their loyalty & confidence remains unwavering.
**Desired Profile**
- Client Success Expert will ensure Brand Partner’s success & long-term retention through superior delivery.
**Responsibilities**:
- Brand Renewal Mastery:
- Conduct the Client campaigns such that they garner superior results & are keen to renew our services.
- Craft persuasive, insightful & compelling presentations that resonate with their brand’s essence.
- Collaborate with our team internally to ensure collaboration for Client Success & renewal.
- Campaign Execution & Optimization:
- Mix potions of data, creativity, and strategy to optimize the campaign.
- Ensure timely deliveries—with a sync up throughout the campaign.
- Prepare daily & weekly dashboards that reveal the campaign performance.
- Client Presentations & Feedback:
- Analyze data to find quantitative and qualitative insights.
- Create compelling & insightful reports, appreciated by the Clients.
- Receive and act on Clients’ feedback for win-win.
- Build solid internal cadence to enhance campaign performance.
- Keep the excitement bubbling internally with Client campaign results.
- Relationship Alchemy:
- Develop and maintain strong relationships with the key stakeholders on the Client side including Brand Managers, Digital Experts, CMOs, and media agencies.
- Understand their marketing goals, audience demographics & campaign objectives deeply.
- Serve as the primary point of contact, ensuring seamless communication.
- Media Maven Diplomacy:
- Collaborate with internal teams—Technology, Content and Production—to deliver exceptional media experiences.
- Resolve any client concerns promptly, ensuring a delightful journey.
- Host media events, screenings, and influencer meet-ups.
**Must Have Skills**:
- Good with Excel & Data Analytics.
- Good with Excel & Data Analytics.
- Good with dashboard creation.
- Excellent interpersonal communication - verbal and written.
- Relevant experience in handling Brand partnerships and presentation to Brands.
**Qualifications**:
- Bachelor’s degree in Media Studies, Marketing, or related field.
- Proficiency in communication, data analysis, and media trends.
- Ability to balance creativity with business acumen.
- Proven experience working as a client servicing executive.
- Demonstrated ability to work effectively in a team environment.
- Ability to multitask and prioritize tasks effectively with a Positive attitude.
-
Client Success Associate
2 weeks ago
Gurugram, Haryana, India Gartner Full time**About the role**: The Client Success team follows a Client for Life Philosophy, and individuals in this role ensure that every Gartner client receives value far exceeding their investment. Associates seek to understand and surface client’s business priorities, breakdown challenges, and identify the most effective ways to support the client in making the...
-
Client Success Operations Associate
5 days ago
Gurugram, Haryana, India Gartner Full time**Description**: **About the role**: The Client Success Operations associate focuses on a specific set of strategic and tactical activities in support of Client Success Partners globally. This role involves working closely with cross-functional teams to ensure optimal execution of Sponsorship package deliverables. **What you will do**: - Work in...
-
Client Success
6 hours ago
Gurugram, India OnGrid Full timeAbout OnGrid: OnGrid is a leading digital trust platform offering digital KYC, verifications, and background checks for onboarding employees, contractors users, merchants, customers, etc. Founded by IIT-B alumni, OnGrid has completed more than500+ million checks across3000+ happy clients . At OnGrid, we are focused on redefining and reimagining trust,...
-
Customer Success
1 week ago
Gurugram, Haryana, India Bizaccenknnect Pvt. Ltd. Full timeJob Title: Growth Consultant - Customer Success (SaaS Product) Experience: 2+ Years Location: Gurgaon **Job Type**: Full-Time About the Role: We are seeking a motivated and detail-oriented Growth Consultant - Customer Success to join our dynamic team. In this role, you’ll be responsible for the successful implementation and ongoing support of Bizom,...
-
Associate, Client Solutions
2 weeks ago
Gurugram, Haryana, India Gerson Lehrman Group Full timeJob Summary **This role is for evening/ night shift India Standard Time** Specific responsibilities include (but are not limited to): - Facilitating educational interactions between GLG experts (Network Members) and our clients, enable our clients to make more informed and confident investment decisions. The Associate is tasked with fulfilling time...
-
Associate, Client Solutions
5 days ago
Gurugram, Haryana, India Gerson Lehrman Group Full timeAssociates are the engine behind GLG’s Insight Network, the world’s largest and most varied source of first-hand expertise. The Associate role is a fast-paced, expert-facing role driving business forward through close coordination with client-facing team members to fulfil our client’s project requests. Associates help drive GLG’s business forward and...
-
Associate, Client Solutions
2 days ago
Gurugram, Haryana, India Gerson Lehrman Group Full timeAssociates are the engine behind GLG’s Insight Network, the world’s largest and most varied source of first-hand expertise. The Associate role is a fast-paced, expert-facing role driving business forward through close coordination with client-facing team members to fulfil our client’s project requests. Associates help drive GLG’s business forward and...
-
Associate, Client Solutions
2 days ago
Gurugram, Haryana, India Gerson Lehrman Group Full time**Gurugram - Client Solutions Associate** **Job Summary** We are seeking an Associate to support GLG’s business in Americas, in Gurugram office. Associates are the engine behind GLG’s Insight Network, the world’s largest and most varied source of first-hand expertise. The Associate role is a fast-paced, expert-facing role driving business forward...
-
Associate, Client Solutions
5 days ago
Gurugram, Haryana, India Gerson Lehrman Group Full timeJob Summary at the world’s top management consulting firms, investment firms, corporations, and non-profits on the critical decisions they make every day. Client Solutions Associates work in teams across industries, connecting our clients to the insight they need from leading doctors, academics, scientists, policy specialists, strategists, executives and...
-
Associate, Client Solutions
5 days ago
Gurugram, Haryana, India Gerson Lehrman Group Full timeClient Solutions Associate We are seeking an Associate to support GLG’s business in EMEA, in Gurugram office. Associates are the engine behind GLG’s Insight Network, the world’s largest and most varied source of first-hand expertise. The Associate role is a fast-paced, expert-facing role driving business forward through close coordination with...