Customer Care Executive

6 days ago


Kalka, India royal enfield simranautomobiles Full time

Key Responsibilities:

- **Resolving Complaints**: Addressing and resolving customer complaints and issues promptly and professionally.
- **Order Processing**: Assisting with order placement, returns, and related processes.
- **Maintaining Customer Records**: Ensuring accurate and up-to-date information in customer databases.
- **Providing Product/Service Information**: Educating customers about products, services, and company policies.
- **Following Up with Customers**: Ensuring customer satisfaction by following up on inquiries and resolutions.
- **Collaborating with Other Teams**: Working with sales, marketing, and other departments to address customer needs and resolve issues.
- **Identifying Opportunities for Improvement**: Suggesting ways to enhance customer service processes and improve the overall customer experience.
- **Building Customer Relationships**: Fostering positive relationships with customers to promote loyalty and satisfaction.
- **Managing Customer Feedback**: Gathering and utilizing customer feedback to improve products, services, and the overall customer experience.

Essential Skills:

- **Communication Skills**:Excellent verbal and written communication is crucial for interacting with customers.
- **Problem-Solving Skills**:Ability to analyze issues, identify solutions, and implement them effectively.
- **Active Listening**:Paying close attention to customer needs and concerns to understand their issues fully.
- **Empathy**:Showing understanding and compassion towards customers' situations.
- **Patience**:Remaining calm and composed, even when dealing with challenging customer interactions.
- **Product/Service Knowledge**:Having a good understanding of the company's offerings to effectively assist customers.
- **Technical Skills**:Familiarity with CRM systems and other tools used in customer service.
- **Conflict Resolution**:Ability to de-escalate tense situations and find mutually agreeable solutions.

**Job Types**: Full-time, Permanent

Pay: ₹9,327.18 - ₹27,994.49 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Internet reimbursement
- Provident Fund

Schedule:

- Day shift
- Morning shift
- Weekend availability

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person



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