Assistant Supervisor
3 days ago
Job Description:
We're seeking a highly motivated and experienced Assistant Supervisor to join our team in a remote capacity. As an Assistant Supervisor, you'll support our supervisory team in managing a team of remote customer service representatives. You'll play a vital role in ensuring excellent customer service, resolving customer complaints, and driving team performance.
**Responsibilities**:
- Support the supervisory team in managing a team of remote customer service representatives
- Monitor and coach representatives to ensure excellent customer service and resolve customer complaints
- Analyze performance metrics and provide insights to improve team performance
- Collaborate with other departments to achieve business objectives
- Participate in recruitment, hiring, and training of new team members
- Work independently in a remote environment with mínimal supervision
**Requirements**:
- 0-1 years of supervisory or leadership experience in a customer service environment
- High school diploma or equivalent required; associate's or bachelor's degree preferred
- Basic communication, leadership, and problem-solving skills
- Ability to work independently in a remote environment with mínimal supervision
- Strong attention to detail and organizational skills
- Proficient in Social Media and Google Suite
**Job Type**: Fresher
Pay: ₹15,000.00 - ₹18,000.00 per month
**Benefits**:
- Work from home
Schedule:
- Day shift
Supplemental Pay:
- Performance bonus
Work Location: In person
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