D365 Customer Insights

3 days ago

India Victrix Systems & Labs Full time

Experience
- 9+ years

Location
- Remote
- 9+ years of experience working with D365 Customer Insights (Data and Journeys), with a strong focus on technical implementation and configuration.
- In-depth understanding of data unification, segmentation, and profile creation within CI-Data. Proficiency in data integration with CI-Data using connectors, API calls, and custom ETL pipelines.
- Hands-on experience with Power Platform tools, including Power Automate, Power Apps, and Dataverse.
- Strong skills in JavaScript, Power FX, or other scripting languages used for CI customization and plug-in development.
- Lead and implement technical solutions within D365 CI Data and Journeys to meet client requirements.
- Design and configure CI data unification, ingestion pipelines, and segmentation models to create comprehensive customer profiles.
- Develop, test, and deploy customizations, workflows, and plugins to enhance CI functionality.
- Troubleshoot and resolve technical issues within CI-Data and CI-Journeys environments, focusing on data integrity, performance, and system stability.
- Proven track record in customer journey mapping, marketing automation, and campaign management.
- Excellent written and verbal communication skills for liaising with stakeholders and clients.

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