L1-engineer

Should have experience of 6 months in Pro-support.

Worked on troubleshooting problems and advise on the appropriate action. Alert Monitoring, Reporting and Escalations

ROLES AND RESPONSIBILITIES

What the Role needs to Achieve
- Thoroughly read & understand incident/change/service tickets. Accordingly act or perform basic level troubleshooting/tasks on them.
- Maintain change log on incident/change/service tickets.
- Performance tuning of OS, Application and Databases at basic level.
- Moderate hands-on overall troubleshooting experience on different Windows Server Versions/Editions.
- Perform pre-checks required for any DR Drill and share inputs in plan of action to L2/L3 administrators.
- Assist in Server security hardening, system compliance and VA closure under guidance of L2/L3 administrators.
- Manage and maintain required logs and reporting services on servers.
- Work on escalated cases/tasks by Pro Support Level one admins & other teams. Close/fix issues in timely manner.
- Install/configure/troubleshoot on OS, Mail servers, DNS, Apache, etc.
- Troubleshoot any basic connectivity, networking & firewall issues on internal/external client infra.
- Mount/Increase/decrease disk space within OS on published disk i.e., CIFS, ISCSI, NFS, FC, FCOE etc. and/or at OS level as per requirement.
- Installation only of third-party Software on Linux Servers as per requirements, RFP and contracts e.g., Antivirus/DLP/Syslog etc.

ESSENTIAL KNOWLEDGE AND SKILLS REQUIRED
- Should be able to perform routine technical assistance and maintenance duties weekly and daily.
- Assists with the installation, configuration, and maintenance of VM.
- Should be able to perform miscellaneous job-related duties as assigned.
- Should be able to escalate the incidents to L2 if not resolvable at L1 level.
- Intermediate hands-on experience on RHEL, CentOS, Ubuntu and SUSE Operating systems.
- Exposure on Virtualization and Cloud platforms.
- Understanding of High Availability and Redundancies for different components.
- Understanding the DR/BCP for different environment.
- Exposure on DR Drills.
- Understanding of patching through Patch Management process for centralized patch management/automation of tasks.
- Understanding of Mail servers, DNS, Apache, Tomcat services etc.
- Exposure on fixing the identified vulnerabilities identified in VAPT.
- Understanding of performance tuning of OS, Application and Databases.
- Hands-on experience in infrastructure, performance monitoring and management tools escalate issues to relevant stakeholders.
- Should have experience in server patching & antivirus troubleshooting.
- Have a strong understanding of incident SLA management & ITIL concepts.
- Process driven, operationally focused.
- Professional and positive, with outstanding customer-facing practices.
- Analytical and diligent, with great attention to detail.
- Resilient: ability to cope successfully under pressure and with shifting priorities.
- Effective collaborator and communicator at all levels.
- Self-motivated and self-sufficient enthusiastic team player, able to work on own initiative.
- Assertive, adaptable, collaborative, and creative.

EDUCATIONAL QUALIFICATIONS
- B.E./ B. Tech in Computer/Electronic/IT or M.C.A or higher from a recognized university.

**Job Features**:

- Job CategoryTechnical
- Reporting toL3-Engineer