Cisco Uc Architect

5 days ago

Hyderabad Telangana, India TTEC Digital Full time

What You’ll Be Doing

As part of our Professional Services Engineering team, you will provide design, architecture, implementation and delivery support of our premise and cloud Cisco Unified Communication services and UCCE solutions in a client facing environment.

What You’ll Bring To Us
- Key player in the design and implementation of full-life cycle Cisco UC and UCCE contact center project integrations including call center workflows
- Perform analysis and diagnosis of complex voice and data network issues
- Work and collaborate with project teams consisting of TTEC Professional Services staff, client resources, contract resources and 3rd party vendors.
- Provide technical thought leadership while interacting closely with the client.
- Provide consistent and frequent project status updates and project issues to assigned to Project Managers
- May be required to perform other related duties/projects as assigned.

What Skills You’ll Need
- 8+ years designing, architecting, implementing, installing and configuring complex Cisco UC solutions with Cisco Unified Call Manager clusters, Cisco Unity Voice Mail, Cisco ICM, and CVP
- 3+ years hands-on, multi-site contact center systems integration experience with ACD and IVR solutions, with Cisco UCCE preferred
- SIP, H.323 and MGCP voice protocol configuration experience is a must
- Strong experience configuring and troubleshooting Voice Gateways/Gatekeepers
- Prior support experience in the ICM environment including ACD, PG, IVR PG, and CTIOS
- Prior experience designing, architecting, and administering routers, switches, RAS, TACACS, and LAN/WAN [HSRP, QoS, VLANs, Bandwidth modeling] and VoIP infrastructures
- Prior project lead experience or team leadership skills required
- Excellent documentation, presentation, and problem-solving skills

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