Bsc Atg Employee Services Prof. India

**Full time position based at our Gurugram office**

**About you**

You are looking for an opportunity to work for a market leader and join a growing team. You are open minded; proactive, hands-on performance driven. You have experience leading a talented team. If the working in a Shared Service Centre excite you, then you are welcome to join our Global Shared Services (GSS) Attract to Grow (AtG)

In addition, you have:

- Minimum qualification: MBA (Finance /HR) Basic technical education would be an added advantage
- 4-6 years PQE experience in an industrial enterprise is must
- Basic knowledge of refractory materials and competitors.
- Knowledge of the internal core processes. (SAP Success-factor)
- Shared Service Centre understanding. Operating in muti-cultural organization.
- People and Project Management Skills
- Must have expertise in SAP S4 Hana and MS-Office
- Fluency in writing and speaking English; every additional language will be considered an asset.
- Strategic Thinking and Action, Result orientation, Innovation and Change, Leadership, Communication and Co-operation, Diversity
- Ability to identify and report areas of possible conflicts

**About the job**

We are currently looking for a proactive, action-oriented and highly motivated AtG Employee Engagement Professional for our Global Shared Service Centre (GSS) on a full-time basis. This position will be based at our Gurugram office.

The **GSS** AtG Professional **within the BSC India be responsible for managing employee administration out of the GSS India. He / she will be expected to provide leadership to the GPOs and ensure their adherence to the governance process. The ability to further develop and document processes and procedures will be critical to the role. Demonstrates agility to align service delivery to changing business requirements and to enhance Customer /User experiences by implementation of continuous improvement and transformational initiatives.

Your tasks will include:
Employee Administration:

- Support the retained business lines by providing assistance to the employees with their day-to-day HR-related personal requests. Responsible for delegating the employee request to the correct party. Overall responsible for ensuring completing employee request within accepted time period.
- Act as primary point-of-contact for HR inquiries, identifying and delivering solutions to employees. Delegate and escalate queries as appropriate but will remain responsible through to completion. Track progress and provide feedback to requestors on status of their queries.
- Capture feedback of the overall query resolution with the requestor, for reviewing and conduction a periodic analysis and identify action points basis the feedback
- Act as central coordinator for executing a seamless employee off-boarding. Act as liaison between multiple stakeholders to ensure all pre-requisite activities are completed and the organization is process compliant before removing an employee from their payroll.
- Collaborate with local and global People & Culture (P&C) stakeholders to develop various HR related reports (e.g., Recruiting, HR Administration, Benefits, etc.) and dashboards.
- Providing support to the Talent acquisition and Employee onboarding

Teamwork & Communication:

- Ensure a ‘customer centric’ and ‘partnership approach’ to develop strong relationships with other working groups
- Effective communication of issues across the GSS and working groups

Rewards & Benefits:

- Act as liaison between all the involved stakeholder like employees, organization and third party vendors and implement end-to-end benefits policy and strategy
- Develop communication and plan to inform workers about their rewards and provide continuing program updates
- Be responsible for transparent and accurate administration of all the rewards and benefits o employees

Quality Assurance and Process Improvement:

- Improve operational efficiency by exploring new ways of working through process improvements Quality Assurance and Process Improvement
- Explore and identify areas of improvement and technologically driven solutions for talent acquisition & employee onboarding and improve new hire experience and inform GSS Head
- Improve operational efficiency by exploring new ways of working through process improvements
- Innovate ways to automate process by rolling out quality initiatives
- Adherence to the Key Performance Indicators (KPIs) agreed with the business in the area of Accuracy, Productivity and Customer Satisfaction
- Implement better work practices to achieve high standards of work and maintain established work procedures
- Provide quality service/ advice in accordance with agreed service standards

Teamwork & Communication:

- Ensure a ‘customer centric’ and ‘partnership approach’ to develop strong relationships with other working groups.
- Effective communication of issues across the GSS and working groups

Knowledge Management and Retention:

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