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Tele Caller

3 weeks ago

Madhapur Hyderabad Telangana, India Siris Health Care Services Full time

Job Title**:Customer Support Executive(Tele Caller) -Female**

Location: Hyderabad

**Job Overview**

**Key Responsibilities**

**1. Patient Appointment Scheduling**
- Contact patients to schedule appointments with healthcare providers.
- Follow up with patients to confirm appointments and send reminders.
- Manage and update patient appointment calendars.

**2. Patient Inquiries and Assistance**
- Respond to incoming calls and queries from patients, providing accurate and timely information about services, procedures, and healthcare providers.
- Address any concerns or issues patients may have, offering solutions or escalating them to the appropriate department.
- Explain healthcare services, insurance coverage, and billing procedures when necessary.

**3. Data Entry and Record Management**
- Update and maintain patient databases with accurate contact information, appointment details, and medical history (when applicable).
- Ensure patient confidentiality and follow privacy regulations (HIPAA compliance).

**4. Follow-up and Patient Engagement**
- Conduct follow-up calls to remind patients of upcoming appointments or necessary medical procedures.
- Engage with patients post-appointment to gather feedback on their experience and ensure patient satisfaction.

**Required Skills and Qualifications**
- SSC/Intermediate/Graduation is required.
- Previous work experience in hospitals and healthcare centres is an added advantage.
- A general understanding of healthcare procedures, medical terms, and patient care.
- The ability to remain calm, patient, and adaptable in fast-paced and sometimes unpredictable healthcare settings

**Job Types**: Full-time, Contractual / Temporary

Pay: ₹10,000.00 - ₹15,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

Work Location: In person