Service Co-ordinator
6 days ago
**Role Overview**:
The Service Coordinator is responsible for managing customer service requests, coordinating with the service team, and ensuring timely and effective resolution of issues while maintaining accurate records and reports.
**Key Responsibilities**:
- Schedule and assign service calls to technicians based on priority and location.
- Coordinate between customers, service engineers, and management for smooth operations.
- Track service job progress and ensure timely completion.
- Maintain service records, job sheets, and customer feedback reports.
- Follow up with customers post-service to ensure satisfaction.
- Prepare service performance reports (daily/weekly/monthly) for management.
- Monitor service team attendance, job allocation, and travel plans.
- Arrange spare parts or tools required for service jobs.
- Escalate unresolved or critical issues to the service manager.
- Support warranty claims, AMC (Annual Maintenance Contract) management, and service agreements.
- Handle billing, payment follow-up, and service-related documentation.
**Skills Required**:
- Strong coordination and communication skills.
- Proficiency in CRM/service management software.
- Basic technical understanding of products/services.
- Ability to multitask and manage priorities under pressure.
- Experience: 0 to 5 Years
**Job Type**: Contractual / Temporary
**Benefits**:
- Provident Fund
Work Location: In person
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