Hotel Front Desk Receptionist

14 hours ago


Chandigarh Chandigarh, India SEVEN JUNCTION Full time

We are looking for a polite, smart, and responsible Front Desk Receptionist to manage our hotel’s front office operations. You will be the first point of contact for guests and must ensure a smooth check-in/check-out experience, handle guest queries, and maintain excellent service standards.

Key Responsibilities
- Welcome guests with a warm and professional attitude
- Manage check-in / check-out through PMS software
- Attend phone calls and respond to guest inquiries
- Coordinate with housekeeping & kitchen regarding guest needs
- Maintain guest records, ID verification, and billing accuracy
- Manage cash, payments, invoices, and shift closing
- Handle complaints politely and resolve them quickly
- Upsell rooms, restaurant services, and events
- Monitor lobby cleanliness and guest movement
- Ensure smooth operation during peak hours

**Required Skills**:

- Good communication in English & Hindi
- Polite personality and customer-handling skills
- Ability to work under pressure
- Professional grooming & punctuality

**Qualifications**:

- Minimum 12th pass (Hotel management preferred but not mandatory)
- Prior Front Office / Reception experience in hotels is a plus
- Freshers with good communication may also apply

Work Schedule
- Rotational shifts (Morning / Evening / Night)
- 10 hours duty with weekly off

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹18,447.86 per month

**Benefits**:

- Food provided
- Health insurance
- Leave encashment

**Experience**:

- Front desk: 3 years (preferred)

Work Location: In person

Expected Start Date: 01/12/2025



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