Sales Executive

**SECTION ONE JOB OUTLINE**
**Job Title** Sales Executive

**Dept.** Sales

**Division** Sales & Marketing
**Job Code**

Service Leader

**Job Level**

L-4

**Reports directly to**:
Sales Manager

**Reports functionally to**:
Director of Sales and Marketing

**Supervises**:
None

Fresher or Experienced

**Other Relationships**:
Front office personnel, F & B service and production personnel.

**Job Summary/ Purpose**:
To achieve Hotel revenue, profit and customer satisfaction goals by negotiating group business and co-ordinating the execution of the business with other departments.

**Key Areas**:

- Good Communication & Interpersonal Skills
- Negotiation Skill
- Technology
- General Duties

**JOB DESCRIPTION**

**SECTION TWO KEY AREAS**

**Job Title **Sales Executive

**RESPONSIBILITIES**

**ACTIVITIES**
- **COMMUNICATION &** **INTERPERSONAL SKILL**:

- **NEGOTIATION SKILL**:

- **TECHNOLOGY**:

- **GENERAL DUTIES**:

- Establishes and maintains effective communication channel.
- Good command in writing & speaking English.
- Performs all duties and responsibilities in a timely and efficient manner.
- Maintains the highest standards of professionalism and attitude towards all hotel guests, clients, staff and employees.
- Develops and maintains close working relationship with all departments throughout the hotel.
- Inform concerned departments important VIP/group arrival well in advance.
- Demonstrate strong negotiation skill to maximize hotel profit in all revenue producing areas.
- Good knowledge of computer (office) software and operates office equipment skillfully
- Participates in the development of the Hotel’s sales and marketing strategies
- Develops and implements strategies for achieving individual sales goals
- Participates in presentations, trade shows and entertainment as required.
- Achieve individual and team goals within assigned market segment
- Develops data and recommends programs to meet client needs
- Prepares proposals with the Director of Sales and Marketing that are geared to maximize profit while satisfying client needs
- Solicits files on a timely basis to confirm business
- Uses outside sales calls to solicit existing and new clients
- Contacts in-house customers to foster additional business, repeat bookings or referrals to other Brand Hotels
- Reviews individual goals on a quarterly basis; recommends and takes appropriate actions to achieve objectives in key result areas
- Maintains proper flow of information within the Hotel by reviewing sales work files of assigned accounts
- Communicates client requests to all departments in an effective and timely manner
- Ensures maximum occupancy on a daily basis by performing follow-ups on progress of groups booked with Front Office
- Assists in the completion of monthly booking report
- Prepares reports as necessary to improve management decision making and critical evaluation of work activities
- Creates 100% guest satisfaction by providing the Yes I Can experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations
- Gives personal attention, takes personal responsibility and uses teamwork when providing guest service
- Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
- Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction
- Performs other duties required to provide the service brand behavior and genuine hospitality
- Adheres to hotel policies and procedures:

- Attends work on time and as scheduled.
- Follows hotel grooming and hygiene standards.
- Minimize safety hazards by following all safety rules and procedures.
- Refrain from personal conversations with other employees at the main entrance.
- Keeps immediate manager promptly and fully informed of all problems or unusual matters of significance.
- Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.
- Maintains a favorable working relationship with all other company employees to foster and promote co-operative and harmonious working climate.
- At all-time projects a favorable image of Brand to the public.

The above areas, responsibilities and activities reflect the items considered necessary to describe the principal functions of the job identified and shall not be construed as detailed description of all the work requirements that may be inherent in the job.

**JOB DESCRIPTION**

**SECTION THREE PERSON SPECIFICATION**

**Job Title **Sales Executive
**CHARACTERISTICS REQUIREDESSENTIALDESIRABLEPHYSICAL**
Height/ build; Age; Sex;
Presentation; Speech; Health
**LANGUAGESQUALIFICATIONS/ TRAINING**_**SSLCCraft Course/ Diploma in Hotel Management**_**WORK EXPERIENCEDISPOSITIONOTHERS**
- Ability to work long & unusual hours

Shift:

- Day