Customer Service Trainer

3 days ago

Koramangala Bengaluru Karnataka, India Orena Consultancy Services Full time

Responsibilities:

- Develop digital and print educational material (e.g. videos and manuals)
- Organize classroom-style sessions about product features, sales techniques and customer engagement
- Conduct role-playing activities to develop interpersonal skills (e.g. negotiation, teamwork and conflict management)
- Identify individual and team skills gaps
- Schedule regular training sessions (e.g. monthly or quarterly)
- Ensure new hires take on basic sales training courses, including communication and troubleshooting skills
- Liaise with managers and encourage on-the-job coaching (e.g. how to handle difficult client cases)
- Coordinate mentorship programs for new customer service representatives
- Assess the impact of each educational course on employee performance and client satisfaction
- Maintain updated records of training material

**Requirements**:

- Work experience as a Customer Service Trainer or similar role
- Experience in sales or customer service positions is a plus
- Knowledge of Learning Management Software (LMS)
- Familiarity with interactive learning activities
- Excellent communication and presentation skills
- Language must known English Tamil average Hindi.
- Additional certification in training is a plus

**Salary**: ₹450,000.00 per year

Schedule:

- Day shift

Ability to commute/relocate:

- Koramangala, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Diploma (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service trainer: 1 year (required)

**Language**:

- English (required)
- Tamil (required)

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