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Customer Service Trainer
3 weeks ago
Responsibilities:
- Develop digital and print educational material (e.g. videos and manuals)
- Organize classroom-style sessions about product features, sales techniques and customer engagement
- Conduct role-playing activities to develop interpersonal skills (e.g. negotiation, teamwork and conflict management)
- Identify individual and team skills gaps
- Schedule regular training sessions (e.g. monthly or quarterly)
- Ensure new hires take on basic sales training courses, including communication and troubleshooting skills
- Liaise with managers and encourage on-the-job coaching (e.g. how to handle difficult client cases)
- Coordinate mentorship programs for new customer service representatives
- Assess the impact of each educational course on employee performance and client satisfaction
- Maintain updated records of training material
**Requirements**:
- Work experience as a Customer Service Trainer or similar role
- Experience in sales or customer service positions is a plus
- Knowledge of Learning Management Software (LMS)
- Familiarity with interactive learning activities
- Excellent communication and presentation skills
- Language must known English Tamil average Hindi.
- Additional certification in training is a plus
**Salary**: ₹450,000.00 per year
Schedule:
- Day shift
Ability to commute/relocate:
- Koramangala, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Diploma (preferred)
**Experience**:
- total work: 1 year (preferred)
- Customer service trainer: 1 year (required)
**Language**:
- English (required)
- Tamil (required)
