International Customer Service Advisor

2 weeks ago

Bengaluru Karnataka, India JoulestoWatts Business Solutions Pvt Ltd Full time

**Detailed JD**

**Overall, Purpose of Job**
- Provide high quality Tier 2 Customer Support service to Customers with complete focus on 100% issue resolution and 100% customer satisfaction.
- Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
- Strive and achieve SLA target and business outcome indicators defined by the client

**Job Responsibilities / Authorities**
- Walk customers/ Provide navigational support on self-service portal
- Ensure security verifications are carried out per company policies and procedures and is lines with the GDPR guidelines
- Place outbound calls to customers when required in line with Client / Company guidelines
- Work productively whilst maintaining exceptional call/data quality standards in line with targets
- Contribute to the team through open and regular communication with peers / supervisors
- Adhere to all company or departmental policies and procedures (personnel and operational)
- Keep the process repositories like DTPs, Knowledgebase, SharePoint updated with the current process
- Maintain regular and punctual attendance in line with company policies and procedures
- Minimise customer complaints and escalations by providing exceptional service and call control

**Knowledge & Skill Requirement**
- Ability to demonstrate an efficient use of customer service technologies to complete a customer transaction using Ticket Tracking System (Service Now preferred), ERP systems, Microsoft Office Suite, and Internet Explorer
- Good technical aptitude with an ability to learn quickly
- Excellent verbal and written communication skills Experience Profile
- Prior international BPO work experience preferred
- Fresher’s acceptable

**Personal Attributes**
- Able to work on a flexible basis as determined by the business needs
- Ability to work under pressure
- Team worker
- Positive Attitude
- Quick Learner
- Punctual and Disciplined
- Good Communication skills
- Customer Focussed
- Results driven
- High standards of Integrity
- Attention to detail

**Job Types**: Full-time, Contractual / Temporary
Contract length: 6 months

Pay: ₹25,000.00 - ₹33,565.40 per month

**Benefits**:

- Cell phone reimbursement
- Food provided
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund

**Language**:

- English (required)

Work Location: In person

  • International Customer Service Advisor

    2 weeks ago

    Bengaluru, Karnataka, India impact pvt Full time

    **Role : International Customer Service Advisor** Experience : 1 year to 5 years into international Voice process Location : Bangalore Salary : Up to 40K CTC Education : HSC or Graduation Shift : Night Shift Notice : Immediate to 15 days Pay: Up to ₹40,000.00 per month **Benefits**: - Provident Fund Schedule: - Night shift **Education**: -...

  • International Customer Service Advisor

    1 week ago

    Marathahalli, Bengaluru, Karnataka, India Furms Business Solutions Private Limited Full time

    Hiring for International Customer Service Advisor *Graduate/Undergraduate both can apply *Fresher/Experience both can apply *Excellent communication skills in English *2 way Cab facilities - 5 Day working with 2 rotational week off *Night Shift *Salary Freshers - 26 CTC, Experience - 30 CTC *Walkin interview with work from office *Immediate joining *Only 3...

  • Service Advisor

    2 weeks ago

    Bengaluru, Karnataka, India Trident Renault Car Service.. Full time ₹ 15,00,000 - ₹ 28,00,000 per year

    Company DescriptionTrident Renault Car Service is a retail company headquartered in Bangalore, Karnataka, India. We specialize in providing high-quality car service and maintenance solutions for Renault vehicles. Our service center is situated in the heart of the city and prides itself on delivering exceptional customer experiences. As part of the Trident...

  • Service Advisor

    4 days ago

    Bengaluru, India Trident Renault Car Service.. Full time

    Company Description Trident Renault Car Service is a retail company headquartered in Bangalore, Karnataka, India. We specialize in providing high-quality car service and maintenance solutions for Renault vehicles. Our service center is situated in the heart of the city and prides itself on delivering exceptional customer experiences. As part of the Trident...

  • International Customer Service Advisor

    2 weeks ago

    Bangalore Urban District, Karnataka, India impact pvt Full time

    **Role : International Customer Service Advisor** Experience : Fresher to 7 years of experience into International Voice Process Location : Bangalore Shift : Night Shift Salary: For Freshers : 25K CTC 6 Months of experience : up to 28K CTC 7 Months to 3 years : Up to 40K CTC 5 years to 7 years : Up to 60K CTC Education : HSC / Graduation Notice :...

  • Customer Service Advisor

    2 weeks ago

    Indiranagar, Bengaluru, Karnataka, India Teknik Motors Full time

    A Service Advisor's main responsibility is to **interpret customer concerns for the auto mechanic, so that the mechanic can diagnose and repair problems correctly**. The advisor then translates the actual repair problem, which may be very complicated, into language the customer can understand. Pay: ₹12,000.00 - ₹15,000.00 per month **Benefits**: -...

  • Service Advisor

    4 days ago

    Bengaluru, Karnataka, India Bosch -SMAG car service centre Full time

    Two wheeler multi brand bike service technician required urgent Requirements is only for 2 wheeler service advisor with accomodation **Benefits**: - Food provided - Health insurance Schedule: - Day shift Supplemental Pay: - Performance bonus Ability to commute/relocate: - Bengaluru, Karnataka: Reliably commute or planning to relocate before starting...

  • International Customer Service Advisor

    2 weeks ago

    Bengaluru, Karnataka, India impact pvt Full time

    Role : International Customer Service Representative Experience : Min 1 year into International Voice Process Salary : Up to 40K CTC Education : HSC/Graduation Notice : 15 Days Location : Bangalore Shift : Night Shift Pay: Up to ₹40,000.00 per month **Benefits**: - Provident Fund Schedule: - Night shift **Education**: - Higher Secondary(12th...

  • International Customer Service Advisor

    6 days ago

    Koramangala, Bengaluru, Karnataka, India Bangalore Job Hub Full time

    **Position: International Customer Support Executive for E-Commerce Platform** **Location: Marathalli** *** **Salary: Up to ₹35000** **Responsibilities**: - **Handle inbound and outbound calls from international customers.**: - **Provide exceptional customer service, addressing inquiries, resolving issues, and ensuring customer satisfaction.**: -...

  • International Customer Service Advisor

    2 weeks ago

    Marathahalli, Bengaluru, Karnataka, India BangaloreJobHub Full time

    Responsibilities: - Handle inbound and outbound calls from international customers. - Provide exceptional customer service, addressing inquiries, resolving issues, and ensuring customer satisfaction. - Communicate effectively in English, demonstrating excellent verbal and written skills. - Collaborate with cross-functional teams to meet service level...