Customer Care Executive

2 weeks ago

Noida Sector Noida Uttar Pradesh, India Vebotics Square Services Pvt Ltd Full time

Job Description:
We are seeking a dedicated and enthusiastic individual to join our team as an Inbound

Customer Service Representative in our banking process. As the first point of contact for our

valued customers, you will play a crucial role in providing exceptional service and support.

**Responsibilities**:
1. Handle inbound customer inquiries via phone regarding various banking products and

services.

2. Provide accurate and timely information to customers regarding general banking

queries.

3. Assist customers with online banking, other digital banking platforms.

4. Identify and assess customers' needs to recommend appropriate banking solutions and

products.

5. Troubleshoot and resolve customer issues and complaints promptly, ensuring a

positive resolution and customer satisfaction.

6. Adhere to all regulatory requirements and banking policies and procedures to ensure

compliance and mitigate risks.

7. Maintain up-to-date knowledge of banking products, services, and processes to

provide accurate information and support to customers.

8. Meet and exceed performance targets, including quality, productivity, and customer

satisfaction metrics.

Qualifications:
2. Previous customer service experience in a banking or financial services environment

is highly desirable.

3. Strong communication skills, both verbal and written, with the ability to articulate

information clearly and professionally.

5. Excellent problem-solving skills and the ability to think critically to resolve customer

issues.

6. Ability to work in a fast-paced environment and adapt to changing priorities and

business needs.

7. Strong attention to detail and accuracy in handling customer information and

transactions.

8. Ability to work independently as well as part of a team, demonstrating reliability and

a positive attitude.

9. Flexibility to work various shifts, including evenings, weekends, and holidays, as

required.

10. Commitment to delivering exceptional customer service and representing the bank's

brand positively.

Pay: ₹10,000.00 - ₹15,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance

Schedule:

- Day shift

Supplemental Pay:

- Commission pay
- Joining bonus
- Performance bonus
- Yearly bonus

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

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