Customer Service Representative

5 days ago

Industrial Area, India Arbtech Trading Private Limited Full time

Job Summary: We are looking for a customer service representative to join our team in the UK Shift. As a customer service representative, you will be responsible for providing excellent customer service and support to our clients in the United Kingdom.

Key Responsibilities:

- Provide accurate and timely information to customers
- Ensure customer satisfaction by effectively resolving issues and concerns
- Maintain a positive, professional attitude towards customers at all times
- Identify and escalate priority issues to the appropriate team or individual
- Maintain customer records and update customer information as needed
- Work collaboratively with other team members to ensure customer needs are met

**Requirements**:

- Fluent in English (both written and verbal)
- Prior experience in customer service or a related field
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously
- Comfortable working in a UK shift schedule
- Strong problem-solving skills
- Ability to work independently and in a team environment
- Familiarity with CRM/Odoo/SAGE/ software and Microsoft Office Suite

Education and Qualifications:

- High school diploma or equivalent
- A bachelor's degree or equivalent experience in a related field is preferred

Working Conditions:

- This position is based in our Delhi office
- The UK shift timings are from 1 PM to 10 PM GMT
- (shift window - 12 noon to 12.am)

Salary and Benefits:

- Salary will be commensurate with experience
- Paid time off
- Career growth opportunities

**Job Types**: Full-time, Regular / Permanent

Pay: ₹25,000.00 - ₹35,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Flexible shift
- Monday to Friday
- Rotational shift
- Weekend availability

Ability to commute/relocate:

- Industrial Area, New Delhi 110020: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 3 years (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: One location

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