IT Associate

**Job Title**: IT Associate
**Location**: North Goa
**Company: Artjuna GOA**

**Job Type**: Full-time

**Job Summary**

This is a hands-on role for someone who enjoys solving problems, working with people, and keeping systems running smoothly in a fast-paced work environment.

**Key Responsibilities**
- Provide first-level IT support for hardware, software, networks, and systems across all departments.
- Install, configure, and maintain desktop and laptop systems, printers, and other peripherals.
- Set up new users, manage accounts, permissions, and security settings.
- Monitor system performance and perform routine maintenance to avoid downtime.
- Manage software updates, patches, antivirus programs, and IT inventories.
- Coordinate with external vendors for major hardware/software repairs and purchases.
- Document IT processes, user manuals, and SOPs.
- Support POS systems and internal software used in retail or F&B operations (if applicable).
- Assist in implementing data backups, cybersecurity protocols, and system audits.

**Requirements**:

- Bachelor’s degree in IT, Computer Science, or related field.
- 1-2 years of experience in a similar IT support or helpdesk role.
- Basic knowledge of networks, firewalls, Windows/Mac OS, and common business software.
- Strong problem-solving skills and a service-oriented approach.
- Good communication and interpersonal skills.
- Ability to work under pressure and manage multiple tasks.

**Preferred Skills**
- Experience in hospitality, retail, or F&B industry IT systems.
- Familiarity with POS systems, CCTV, and cloud-based tools.
- Basic knowledge of data security and backup protocols.

**Job Types**: Full-time, Permanent

Pay: ₹18,000.00 - ₹25,000.00 per month

**Benefits**:

- Health insurance
- Paid sick time
- Paid time off
- Provident Fund

Work Location: In person