Telecaller

2 weeks ago

Surat Gujarat, India Letmegrab e-platform Private Limited Full time

**Job brief**

We are looking for an enthusiastic **Telecalling Representative **to contribute in generating sales for our company. You will be responsible for inbound/outbound calling over the phone and maintaining good customer relationships.

An effective telecalling representative must be an excellent communicator and have superior people skills. They must be comfortable presenting products or services over the phone as well as dealing with complaints and doubts.

The goal is to help the company grow by bringing in customers and developing business.

**Responsibilities**
- Contact potential or existing customers to inform them about a product or service using scripts
- Answer questions about products or the company
- Ask questions to understand customer requirements and close call.
- Direct prospects to the field sales team when needed
- Enter and update customer information in the database
- Take and process orders in an accurate manner
- Handle grievances to preserve the company’s reputation
- Go the “extra mile” to meet assigned quota and facilitate future work.
- Keep records of calls and note useful information

**Requirements and skills**
- Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems
- Ability to learn about products and services and describe/explain them to prospects
- Knowledge of Hindi and English
- Excellent communication and interpersonal skills
- Cool-tempered and able to handle rejection
- Outstanding negotiation skills with the ability to resolve issues and address complaints
- High school, diploma, Bachelor degree will be a plus

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹8,000.00 - ₹14,000.00 per month

**Benefits**:

- Health insurance
- Paid sick time

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Surat, Surat - 395009, Gujarat: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (required)

**Experience**:

- Technical support: 1 year (preferred)
- Telecommunication: 1 year (preferred)
- total work: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (required)

**Speak with the employer**
+91 9725588972

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