Telecaller

6 days ago

Guwahati Assam, India Kazam EV Tech Private Limited Full time

Role Overview:
The Tele Caller will act as the first point of contact for customers who are not reachable by the operations team, ensuring seamless installation alignment, promoting value-added services (VAS), and handling customer support needs by raising complaint tickets when required.

Key Responsibilities:

- Reach out to customers if they are not responding to operations team calls.
- Coordinate and align installation schedules with customers.
- Promote and explain Value-Added Services (VAS) to customers, aiming for successful upselling.
- Handle incoming queries and raise tickets for customer complaints/issues.
- Maintain detailed call logs, updates, and customer records in the CRM system.
- Support both the Sales and Operations teams by ensuring smooth communication with customers.

Qualifications & Skills:

- Graduate/12th Pass with strong communication skills.
- 1-3 years of experience in tele-calling, customer service, or inside sales.
- Fluency in regional language.
- Strong persuasion, problem-solving, and follow-up skills.
- Ability to multitask and coordinate between sales, operations, and support functions.

**Job Types**: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

**Language**:

- Bengali (required)
- Assamese (preferred)

Work Location: In person

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