Quality Executive

4 days ago

Gurugram Haryana, India Aop Web World Pvt ltd Full time

**Job Title : Quality Executive - NON VOICE BPO**

**Experience Level : 3 years to 4 years in data processing**

**Interview mode : F2F only**

**Job Location : Gurgaon, Udyog Vihar Phase-4**

**Typing Speed : 45 plus WPM**

**Salary - 25000**

Key Responsibilities:
Monitor data and other communications for quality assurance.

Analyze data to ensure compliance with company and client-specific guidelines.

Identify gaps in processes and recommend corrective actions.

Prepare and maintain quality reports and dashboards.

Highlight trends, performance issues, and areas for improvement.

Share actionable insights with the operations team and management.

Collaborate with team leads and trainers to refine processes.

Suggest improvements in workflows to enhance efficiency and effectiveness.

Participate in calibration sessions to ensure alignment on quality parameters.

Ensure all quality protocols and procedures are followed.

Document audit results, non-compliance, and corrective actions.

Maintain up-to-date records of quality reviews and training sessions.

Required Skills & Qualifications:
Bachelor’s degree in any discipline.

3-4 yrs years of experience in quality assurance or a related role in the BPO industry.

Strong analytical and problem-solving skills.

Excellent verbal and written communication skills.

Proficiency in MS Office (Excel, Word, PowerPoint).

Familiarity with quality management tools and frameworks (e.g., Six Sigma) is a plus.

Attention to detail and ability to work under mínimal supervision.

Key Competencies:
Ability to evaluate large volumes of data with precision.

A customer-focused mindset with a commitment to delivering excellence.

Strong interpersonal skills to liaise effectively with diverse teams.

Proactive and self-motivated with a drive for continuous improvement.

What We Offer:
Competitive salary and benefits package.

Opportunity to work in a dynamic and innovative environment.

Career growth and development opportunities.

Supportive and collaborative team culture.

**Job Type**: Permanent

Pay: ₹15,000.00 - ₹25,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

**Language**:

- English (preferred)

Work Location: In person

**Speak with the employer**
+91 9871868333

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