Advisor-sales Support

Provide regular expert consultative advice to senior leadership and champions the design and development of innovative solutions. Provide cross-team and cross-org consultation and supports communities of practice excellence.

Leads high impact cross-functional projects and initiatives. Is future oriented and drives strategic
planning. Influences and supports cross-functional project teams in order to achieve optimal results
for the business.

What your main responsibilities are
This position is created to support the Management in working with a team of professionals for
FedEx sales force and corporate initiatives. Responsibilities include: strategic planning,
analysis, process/project management development, sales enablement education, creating and
implementing customer solutions and/or corporate initiatives using the complete family of FedEx
products and technologies available, developing professionals while creating an effective
organization in support of company goals.
What you’ll be working on
- Select, lead, educate, develop and motivate a staff of employees. Design and develop models,

tools and training materials to support team’s goals and objectives
- Develop, implement and maintain standard processes to maximize effectiveness, efficiency and

consistency of the Solutions teams
- Review opportunities and make recommendations for solutions through analysis of customer

financial performance, business supply chain analysis, identification of improvement opportunities,
value quantification and proposal development as needed
- Lead specific tasks through completion of all assigned opportunities in support of Sales and

Operations efforts and to meet customer timelines
- Act as a liaison between various departments to develop strategies and action plans that contribute

to the overall success of the team. Build, maintain, identify and develop dedicated cross functional
network of resources
- Lead and/or participate in projects and company initiatives, successfully positioning the department

needs against needs from other functional teams
- Create critical metrics within teams to report and measure team growth / success
- Comply with all applicable laws/regulations, as well as company policies/procedures
- Perform other duties as assigned

**What you’ll be working on**
- Select, lead, educate, develop and motivate a staff of employees. Design and develop models, tools and training materials to support team’s goals and objectives
- Develop, implement and maintain standard processes to maximize effectiveness, efficiency and consistency of the Solutions teams
- Review opportunities and make recommendations for solutions through analysis of customer financial performance, business supply chain analysis, identification of improvement opportunities, value quantification and proposal development as needed
- Lead specific tasks through completion of all assigned opportunities in support of Sales and Operations efforts and to meet customer timelines
- Act as a liaison between various departments to develop strategies and action plans that contribute to the overall success of the team. Build, maintain, identify and develop dedicated cross functional network of resources
- Lead and/or participate in projects and company initiatives, successfully positioning the department needs against needs from other functional teams
- Create critical metrics within teams to report and measure team growth / success
- Comply with all applicable laws/regulations, as well as company policies/procedures
- Perform other duties as assigned

**What we are looking for**

The Avisor Solutions, Sales Support, position will lead activities with team responsible for reducing the complexity of the back-office experience by removing barriers to Sales productivity. Specifically, this role will manage the end to end processes related to new account setup (NAS) and the Customer Hierarchy Tool (CHT) for Sales. The Sales Support team will be responsible for leveraging online research tools (such as Hoovers) and other internal FedEx systems (such as eSOT and CHT) to maintain accurate customer definitions for our customers. The team will also use systems such as ECAM, 1Source, and SABT to establish new accounts for Sales. Additionally, the team will manage the intake of work using iSell Case.

The Advisor is expected to be accountable for both modernizing existing processes and creating new ones to maximize team efficiency and productivity. This position will be asked to leverage QDM to design and improve standard operating procedures; ensure processes are standardized and audit compliant; and lead the development of measurement protocols to gauge the progress and performance of the Sales Support team. Furthermore, building strong partnerships with various stakeholders including Solutions, Pricing, Credit, and Sales will be a key part of this job in order to ultimately deliver the Purple Promise to Sales and our customers.

Functional Skill