Customer Care Executive

We are looking for a dedicated and customer-focused individual to join our team as a Customer Care Executive in the Education and Learning Industry. As a Customer Care Executive, you will be the primary point of contact for our students, parents, and partners. Your role is to ensure that our customers have a positive experience with our education services and resolve any inquiries, concerns, or issues they may encounter.

**Responsibilities**:

- Product Knowledge: Develop a strong understanding of our education offerings, courses, curriculum, and services to provide accurate information to customers and assist them in making informed decisions.
- Registration Assistance: Guide potential students and parents through the registration process, explaining enrollment procedures, course fees, and available payment options.
- Issue Resolution: Listen attentively to customer issues, investigate problems, and provide appropriate solutions or escalate more complex issues to the relevant departments for resolution.
- Feedback Management: Collect and record customer feedback, suggestions, and complaints to identify areas of improvement and communicate these to the appropriate teams for continuous enhancement of our services.
- Upselling and Cross-Selling: Identify opportunities to upsell additional courses or services that align with the customer's needs and preferences.
- Student Support: Assist enrolled students with access to learning materials, resolving technical issues with online platforms, and providing ongoing support throughout their learning journey.
- Follow-up: Ensure timely follow-up with customers to ensure their satisfaction after issue resolution or course completion.
- Data Management: Maintain accurate and detailed records of customer interactions in the CRM system.
- Collaboration: Collaborate with other departments, such as sales, marketing, and content development, to ensure consistent communication and a seamless customer experience.
- Stay Updated: Stay informed about industry trends, new courses, and educational advancements to address customer inquiries effectively.

**Requirements**:

- Education: High school diploma or equivalent. Additional education in customer service or related fields is a plus.
- Proven Experience: Previous experience in customer service or support roles, preferably in the education and learning industry, is an advantage.
- Communication Skills: Excellent verbal and written communication skills, with a friendly and professional demeanor.
- Empathy: Ability to empathize with customers and understand their needs while remaining patient and composed in challenging situations.
- Problem-Solving: Strong problem-solving skills to effectively address customer issues and provide suitable solutions.
- Multitasking: Ability to handle multiple inquiries and tasks simultaneously while maintaining attention to detail.
- Languages: Proficiency in [List any specific languages required for communication with customers].

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹8,000.00 - ₹10,000.00 per month

Schedule:

- Day shift
- Morning shift

Ability to commute/relocate:

- Durgapura, Rajasthan: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

**Speak with the employer**
+91 9021868394