Duty Officer

3 days ago

Bandra Mumbai Maharashtra, India MoSahay Associate Full time

**Position Title**: Duty Officer **Department**: Front Office **Reports To**: Front Office Manager / Hotel Manager #### **Position Summary**: The Duty Officer ensures smooth operation of the hotel during their shift, handles guest inquiries and complaints, coordinates with different departments, and ensures the highest levels of guest satisfaction and safety. #### **Key Responsibilities**: 1. **Guest Services**: - Welcome and check in guests efficiently and courteously. - Address guest inquiries, requests, and complaints promptly and effectively. - Provide information about hotel services, facilities, and local attractions. - Ensure VIP guests receive special attention and personalized service. 2. **Operations Management**: - Oversee daily operations of the front desk and other departments during the shift. - Ensure all hotel policies and procedures are followed. - Monitor room availability and manage reservations. - Coordinate with housekeeping and maintenance to ensure rooms are ready for guests. 3. **Emergency Handling**: - Act as the point of contact for any emergency situations, such as medical emergencies, fire alarms, or security issues. - Implement and follow emergency procedures, ensuring guest and staff safety. 4. **Staff Supervision**: - Supervise and support front office staff, including receptionists and concierge. - Conduct briefings to ensure all staff are informed of any special events, VIP arrivals, or other important information. - Assist in training and developing new staff members. 5. **Financial Duties**: - Manage cash floats, process payments, and ensure accurate billing. - Handle any discrepancies in billing and resolve issues with guests. - Prepare end-of-shift reports and reconcile any cash or credit discrepancies. 6. **Communication and Coordination**: - Liaise with other departments (housekeeping, food and beverage, maintenance) to ensure smooth operations and guest satisfaction. - Communicate guest feedback and service issues to appropriate departments. 7. **Reporting**: - Maintain and update logs and reports, including incident reports, maintenance requests, and guest feedback. - Report significant issues and incidents to the Front Office Manager or Hotel Manager. #### **Qualifications**: - **Education**: Diploma or degree in hospitality management or related field. - **Experience**: Minimum 2-3 years of experience in a similar role within the hotel industry. - **Skills**: - Excellent communication and interpersonal skills. - Strong problem-solving abilities. - Ability to work under pressure and handle emergencies. - Proficiency in hotel management software (e.g., Opera, Fidelio). - Good organizational and multitasking skills. - Leadership and team management capabilities. - **Languages**: Proficiency in English; additional languages are a plus. #### **Work Environment**: - The role requires flexibility in working hours, including nights, weekends, and holidays. - Standing for long periods and the ability to handle physical tasks as needed.
- Pay: ₹25,280.14 - ₹30,594.10 per month

**Benefits**:

- Provident Fund

Schedule:

- Rotational shift

**Education**:

- Bachelor's (required)

**Experience**:

- Duty officer: 2 years (required)

License/Certification:

- Hotel management (required)

Work Location: In person

  • Duty Officer

    3 days ago

    Mumbai, Maharashtra, India MoSahay Pv Full time

    Duty Manager responsibilities include overseeing daily operations, ensuring employee productivity, monitoring efficiency of all processes and creating a positive work environment for employees. You will also meet regularly with upper management to stay up-to-date with organizational changes, issues and improvements. Pay: ₹20,280.00 - ₹30,000.00 per...

  • Duty Officer

    5 days ago

    Mumbai District, Maharashtra, India PVR INOX Limited Full time

    . All POS/ Equipment’s are active - Ensure BGM is ON - Marketing collaterals in responsibility area are in place - Conducting Pre-opening Audi - check - Responsible for improvement of Cinema Operations process and ensuring statutory Compliance adherence - Brief his/her team member about the new releases / new marketing initiative & monitor its...

  • Office Assistant

    3 days ago

    Bandra, Mumbai, Maharashtra, India Proctech Solutions Full time

    **Job Title**: Office Boy with Outdoor Duties **Location**: Bandra, Mumbai **Job Type**: Full-time **Responsibilities**: - Perform general office cleaning and maintenance. - Handle outdoor duties like delivering documents, collecting items, and running errands. - Assist with basic administrative tasks such as photocopying, filing, and data entry. -...

  • Office Assistant

    5 days ago

    Bandra, Mumbai, Maharashtra, India ABM Knowledgeware Ltd Full time

    Job Title: Office Assistant Location: Bandra /Part-time **Responsibilities**: - Maintain cleanliness and organization of the office premises. - Assist with the setup and arrangement of meeting rooms and equipment. - Deliver and collect documents, packages, and mail within the office and to external locations. - Replenish office supplies and ensure...

  • Office Boy

    5 days ago

    Bandra, Mumbai, Maharashtra, India Rensar Infra Full time

    Helping the receptionist, secretaries, or other administrative assistants in performing their duties. Make sure the office premise is clean. Cooperating with office staff to maintain proper interaction and a friendly environment within the office. Monitoring the use of equipment and supplies within the office. Should be honest, respectful, and...

  • Duty Medical Officer

    5 days ago

    Sadashiv Peth, Pune, Maharashtra, India Apollo Health and Lifestyle Limited Full time

    Need Duty Medical officer with multi-tasking skills for Surgical Speciality Hospital. Must be able to work with team and have some knowledge of NABH documentation. Knowledge of BLS/ACLS preferred. Pay: From ₹25,000.00 per month **Benefits**: - Paid sick time - Paid time off Schedule: - Rotational shift Supplemental Pay: - Overtime...

  • Duty Medical Officer

    5 days ago

    Sadashiv Peth, Pune, Maharashtra, India Apollo Health and Lifestyle Limited Full time

    Need MBBS Duty Medical officer, with multi-tasking skills for Surgical Speciality Hospital. Must be able to work with team and have some knowledge of NABH documentation. Knowledge of BLS/ACLS preferred. Pay: From ₹50,000.00 per month **Benefits**: - Paid sick time - Paid time off Schedule: - Rotational shift Supplemental Pay: - Overtime...

  • Duty Medical Officer

    7 days ago

    Kharghar, Navi Mumbai, Maharashtra, India MITR Hospital, Kharghar, Navi Mumbai Full time

    To examine all patients on admission in wards such Clinical area as designated by Clinical Administration from time to time. - To order investigations under guidance of the Consultants /Surgeons - To write and fillup all documents and patients history sheet and MLC and other such forms as ordered by Clinical Administration from time to time. - To seek...

  • Duty Medical Officer

    2 weeks ago

    Kharghar, Navi Mumbai, Maharashtra, India MITR Hospital, Kharghar, Navi Mumbai Full time

    To examine all patients on admission in wards such Clinical area as designated by Clinical Administration from time to time. - To order investigations under guidance of the Consultants /Surgeons - To write and fillup all documents and patients history sheet and MLC and other such forms as ordered by Clinical Administration from time to time. - To seek...

  • Back Office Executive

    1 day ago

    Bandra, Mumbai, Maharashtra, India Zewar By Valchandson Jewellers Full time

    **Job Overview** As a Back Office Executive, you will play a crucial role in ensuring the smooth operation of the office by handling various administrative tasks and supporting the back-office functions. **Duties** - Try to minimize the aging stock, and branch requirements are met timely. - Coordinate with various departments to handle back-office tasks...