Counsellor

2 weeks ago

Andheri Mumbai Maharashtra, India Placement Mumbai Full time

If you love convincing people, are extremely customer centric and are excited by the challenges of a new emerging business environment, then we are looking for you

**Here's what we are looking for**:
1.Excellent written and spoken communication skills (English and Hindi)

2.Strong customer service bent of mind, in order to understand the student expectations and support them to achieve their goals through the program

3.Approachable and vibrant personality

4.Ability to approach any situation with patience and empathy

5.Passion to deliver the highest levels of customer service at all times

6.Must be a team player with the ability to work independently, prioritize tasks, and meet targets/deadlines

7.Basic proficiency in MS Office Suite (Outlook, Word, Excel, PowerPoint) is mandatory

**Role and Responsibilities**:
1.Analysing leads generated from Institute’s marketing campaigns and connecting with them to explain about enquired courses

2.Develop and maintain a positive relationship with prospective students and work towards delighting them by helping them achieve their course program goals

4.Analyze all interactions(on the platform, in person or on call) that each prospective student has with us to understand their progress and gauge the enrolment possibilities and provide them with regular updates and motivation for enrolment and finally closing admission.

5.Bring in constant feedback to help improve the programs and improve satisfaction scores

6.Planning and executing program calendar including deadlines and events by working closely with the program team and driving the schedule for the maximum benefit of the students

**Education & Experience**:
1.Graduate in any field.

2.Fresher with interest in the field of sales or any customer services field

CTC - INR 1,50,000 to INR 2,80,000 per annum

**Salary**: ₹10,892.47 - ₹280,000.00 per month

Schedule:

- Day shift

Ability to commute/relocate:

- Andheri, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Counselling: 1 year (preferred)

**Speak with the employer**
+91 9136527711

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