Operation Executive

**Job Summary**
- Coordinate with relevant stakeholders to ensure timely capture and update of required lead details in SFDC (Walk-in, telephonic, online, events)
- Submit the booking amount paid by the customer and update the same on SFDC with VIN number allocation
- Confirm availability of required vehicle type against allocated VIN number
- Update the new vehicle expected arrival time and delivery date agreed with the customer on SFDC
- Generate and share Performa Invoice and Final Invoice and update the same on SFDC
- Manage the booking cancellation process as required at the system level
- Facilitate the process of collection of payments and documents for finance on a case to case basis
- **Sales & Delivery Support**:

- Take all possible actions and coordinate with relevant teams at the dealership and Audi India to ensure timely allocation and delivery of the car against the VIN number allocation
- Ensure timely dispatch of stock billing request to Audi India, and track delivery status of in-transit vehicles
- Synthesize data from SFDC and other sources to create daily, weekly and monthly reports for the purpose of sales team review
- Trigger and coordinate PDI with the Service team and ensure preparation and completion of all necessary documentation for new vehicle handover to the customer
- Manage all required formalities for insurance and registration of demo cars and courtesy cars
- **Measures (Reports)**:

- % Number Of Sales Consultants registered on SFDC
- Warranty\EW Punching TAT post Metal Out
- SFAI Scores
- % of TD\Curtesy cars with insurance
- Database Management
- Quality and accuracy of reports
- No of delay in deliveries because of PDIs
- **Additional Responsibilities**:

- **Lead Generation**
- Maintain and expand customer base by identifying new customers in the assigned territory
- Work with marketing and sales activities to generate and execute upcountry sales leads
- **Vehicle Sales**:

- Actively maintain contact with prospective customers to convert them into buyers and sell the entire Audi product portfolio
- Regular follow-up on leads allocated through the marketing team, Audi India centrally
- Conduct need analysis with the customer, arrange vehicle demonstration and test drives at convenient location to create a unique product experience, making customers feel the need to buy an Audi
- Prepare product presentation highlighting the key Audi features and benefits as compared to competitors
- Build a strong customer trust by offering right product from Audi portfolio meeting all the customer needs
- Check for Finance requirements, Trade-in opportunities, accessories, EW, Service Package, other VAS requirements from the customer
- Explanation and confirmation of sales contract, record details, payments properly and make sure that the customer has a Audi brand experience through the sales process, right from first contact to final vehicle delivery
- Ensure achievement of monthly corporate sales targets set in line with dealership sales appendix
- Drive sales for the dealers by selling profitably and maximizing value added services sales
- **Additional Business Generation**:

- Identifying opportunities for further sales and new areas for development through detailed research of assigned territory
- Studying the existing customers( Historical data) and identifying an opportunity for new business generation
- **Process Adherence**:

- Plan and manage all system level reporting and documentation requirement as per automotive regulations
- Ensure adherence to the scheduled TD or Product Demonstrations
- Ensure Lead Management module owner ship of SFDC
- Ensure adherence to process and achievement of CSS and LRS scores
- Update and maintain the IPAD with latest information on Products, Pricing and Customer Schemes
- **Customer Satisfaction**:

- Own the customer satisfaction scores for the sales process through CSS
- Ensure presence and owner ship of the customer vehicle sales and delivery process
- Conduct home visit if required to drive customer satisfaction
- Coordinate effectively with relevant teams and stake holders to ensure smooth execution of required processes such as Test Drives, Billing and payments, Loan approvals, RTO registrations, trade-in evaluations, and final vehicle handover**

**Salary**: ₹10,000.00 - ₹25,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift