Sdm Iii, Ctap

8+ years of leading the definition and development of multi tier web services experience
- Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations
- 3+ years of engineering team management experience
- Experience partnering with product or program management teams

As a SDM you will lead the team of SDEs in Consumer tech and Product (CTAP) space handling enhancements and feature development in our Customer Relationship Management system AC3 to simplify the experience for Customer Service associates so they can better serve customers. You will be responsible for building a team of talented engineers obsessed about customer experience with a culture of high standards that delivers. You should have an established track record of launching customer-facing experiences, deep technical ability, and excellent project management skills. This role requires working closely with product management to define strategy and requirements, and leading development teams from design through delivery and subsequent operation. This position will also require regular company wide communication with senior management on status, risks, and strategy.

Key job responsibilities

**What You’ll Do**:

- Lead a team of software engineers responsible for the design, development, and testing of the Amazon Customer Service Tech solutions
- Advise and consult with other SDM’s and Senior Engineers on design and architecture
- Hire and mentor software engineers and actively participate in their career development
- Evaluate and recommend new and emerging products and technologies
- Be a proactive contributor to projects that develop new intellectual property

Hyderabad, TS, IND
- Experience in communicating with users, other technical teams, and senior leadership to collect requirements, describe software product features, technical designs, and product strategy
- Experience in recruiting, hiring, mentoring/coaching and managing teams of Software Engineers to improve their skills, and make them more effective, product software engineers