Customer Support-us Process(Voice&non Voice)

2 weeks ago

Sahibzada Ajit Singh Nagar Ludhiana Punjab, India Ditinus Technology Full time

Analyst - International Voice - Customer Operations

Shift Timings - Night Shift |Management Level - Analyst

**Analyst - International Voice Operations - Customer Care - Customer Operations Responsibilities**
- Review customer service notes
- Check status of services on account in diagnostic tools
- Take appropriate steps to resolve customer's problems
- Troubleshoot technical issues related to customer’s services
- Communicate effectively and close the loop with clients in case of observations
- Update status in internal as well as client tools
- Meet process expectations with high quality standards and adherence to SLAs

**Minimum Qualifications**
- Graduate either Fresher/Experienced OR Undergraduate with a minimum of 1 year of experience
- Good communication and interpersonal skills
- Ability to quickly and efficiently assimilate process knowledge
- Professional in conduct/behaviour, appearance and communication
- Understanding of web technology and cable setup
- Reliability in terms of attendance and timing
- Flexible for 24x7 shifts
- Should not have any commitments - part time courses, tuitions, etc. that hamper work performance

**Preferred Qualifications**
- Basic knowledge of excel
- Experience in troubleshooting related process
- Ability to analyse information and evaluate results to choose the best solution and solve problems
- Good documentation skills

Contact no. 8264166124

**Salary**: ₹18,000.00 - ₹25,000.00 per month

Schedule:

- Rotational shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- English (preferred)

**Speak with the employer**
+91 8264166124

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