Dialer Officer

**Job Title**: Dialer Officer
**Division**: Lead Management System
**Location**: Ghansoli (Mahape, Navi Mumbai)
**Experience Required**: 4 to 7 years
**Salary & Benefits**: Incentives, Annual Bonus, Medical Benefits

**Key Responsibilities**:

- Design and execute dialer strategies for multiple teams to ensure optimal campaign penetration
- Implement a comprehensive dialing plan including manual, preview, predictive dialing, attended messaging, and blast campaigns
- Monitor and optimize dialer platform performance daily, ensuring proper staffing to meet call volume requirements
- Administer and maintain the predictive dialer system including campaign setup, calling lists, filters, and reporting
- Analyze agent statistics and trends to refine strategy and provide training inputs
- Develop and distribute daily business reports and performance metrics
- Ensure compliance with state and country regulations
- Manage campaign execution, including follow-ups with human or virtual voice messages
- Conduct regular Quality Assurance checks on dialer operations
- Collaborate with stakeholders to suggest and implement system/process improvements
- Function as the main point of contact for dialer-related strategies and insights
- Minimum 4 years of experience in high-volume contact center environments
- Hands-on expertise in dialer systems and CRM-dialer integrations
- Capable of independently managing shift operations and guiding subordinates
- Technically strong with ability to oversee PAN India dialer operations
- Excellent communication, time management, and analytical skills
- Ability to interact with stakeholders at all levels including developers, managers, and executives

**Job Types**: Full-time, Permanent

Pay: ₹450,000.00 - ₹600,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

Work Location: In person