Tele Caller Executive

A telecaller, also known as a telemarketer or telephone sales representative, is a professional who makes outbound calls to potential or existing customers with the aim of promoting a product, service, or idea. Here's an overview of the role of a telecaller:
Experience : 1 to 2.years

Location : Hyderabad

**Responsibilities**:
**Outbound Calls**: Making calls to individuals or businesses to introduce, promote, or sell products or services.

**Lead Generation**: Identifying potential customers and generating leads for the sales team.

**Product/Service Knowledge**: Acquiring a comprehensive understanding of the products or services being offered to effectively communicate features and benefits to potential customers.

**Script Adherence**: Following a script or guidelines provided by the company to maintain consistency in communication and ensure key points are covered.

**Customer Engagement**: Building rapport with customers, addressing their queries, and providing relevant information to encourage interest.

**Data Entry**: Recording and updating customer information, interactions, and details of transactions in the company's database or customer relationship management (CRM) system.

**Sales Targets**: Meeting or exceeding sales targets and quotas set by the organization.

**Feedback Reporting**: Providing feedback to the sales or marketing team based on customer responses and market trends.

**Handling Objections**: Addressing objections or concerns raised by customers and attempting to resolve them to secure a sale.

**Follow-Up Calls**: Conducting follow-up calls with potential leads or existing customers to nurture relationships and gather feedback.

**Skills and Qualities**:
**Communication Skills**: Clear and effective verbal communication is essential for successful telecalling.

**Persuasion Skills**: Ability to influence and persuade potential customers to consider and purchase the offered products or services.

**Resilience**: Dealing with rejection and persisting in the face of challenges is crucial in sales-oriented roles.

**Positive Attitude**: Maintaining a positive and enthusiastic demeanor to engage customers.

**Listening Skills**: Understanding customer needs and responding appropriately.

**Time Management**: Efficiently managing time to make a significant number of calls within a given timeframe.

**Adaptability**: Being open to learning about new products or services and adapting to changes in scripts or strategies.

**Computer Literacy**: Familiarity with basic computer programs and CRM systems.

**Challenges**:
**Rejection**: Facing rejection from potential customers can be emotionally challenging.

**Target Pressure**: Meeting sales targets can create pressure to perform consistently.

**Handling Uninterested Customers**: Effectively managing conversations with customers who may not be interested or receptive.

**Career Progression**:
Telecallers may progress to roles such as Senior Telecaller, Team Leader, or move into broader sales or customer service management positions based on experience and performance.

It's important for telecallers to stay updated on industry trends, customer preferences, and changes in the products or services they are promoting to be more effective in their role.

**Salary**: ₹8,086.00 - ₹27,159.77 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift
- Morning shift

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Technical support: 3 years (preferred)
- tele sales: 3 years (preferred)
- total work: 3 years (preferred)

**Language**:

- Hindi (required)
- English (required)

Ability to Commute:

- Hyderabad, Telangana (required)

Ability to Relocate:

- Hyderabad, Telangana: Relocate before starting work (required)

**Speak with the employer**
+91 9398382807