Service Designer

2 days ago

India Bounteous Full time

Job Location: Gurgaon

**Responsibilities**:

- Be accountable for planning and leading workshops with teams and stakeholders.
- Influencing working practices and behaviours in teams to support a user-centred design approach.
- You will work strategically on end-to-end services to deliver improved service outcomes and cost savings.
- Collaborate with researchers and analysts to understand users. Interpret evidence about users to propose services that meet their needs.
- Identify all unmet needs of people who may not use our services and describe how our organisation can independently or collaboratively meet those needs.
- Identify how our organisation needs to change to deliver more effective services.
- Communicate complex information and processes across organisational boundaries to build a shared understanding across design.
- Collaboratively develop ideas facilitating sketching, prototyping and iterative design.
- Contribute to design patterns and standards, identifying service patterns.
- Work at pace using agile methods in technical and complex environments.

**Qualifications required**:

- Experience in advocating for people and user needs in all aspects of design work; experience in user-centred design and service design.
- Commercial understanding of how to design inclusive, accessible, and sustainable services.
- Background in designing services for multiple user groups with a range of stakeholders.
- Commercial success engaging with stakeholders and colleagues from other disciplines in a variety of ways, as well as the ability to work autonomously away from their team.
- Demonstrable track record of making effective decisions using user research and data to improve service, reduce complexity and generate new ideas.
- Experience in explaining design ideas and concepts in a way that other people understand, including visualising, sketching, and prototyping.
- Ability to reflect critically and ask difficult questions; thinking holistically about the big picture while working out details; and appreciation and articulation of the broader implications of a thing.

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