Internal Auditor

**ROLE SUMMARY**

Briefly describe the main purpose of the role

The Internal Auditor promotes, develops, and manages the Company’s Internal Audit programme; conducting internal audits against the relevant Management System Standards and other certifications and assurance audits, but also ensure that the internal audit team conducts internal audits as per internal audit programme.

The Internal Auditor will drive continuous improvement throughout the organisation and will facilitate the creation, implementation, review and auditing and of all high-level business processes with the internal audit team.

**Key Responsibility Areas**: Categorise the duties of the role into the 3-5 major areas of responsibility. Divide
% of time these into steps explaining the main activities

**Audits**
- Agreeing the audit resources.
- Preparing the internal team.
- Conducting integrated internal audits to evaluate compliance with the GTT ISO standards and other

50% assurance audits relevant to the organisation; which can include SOC 1 & SOC 2, PCI DSS etc.
- Completing internal audit reports.
- Acting as a guide during the external audits.
- Preparing relevant teams for external audits.

**Continuous Improvement**
- Managing the Corrective Action Plan (CAL), ensuring improvement opportunities are added, obtaining updates from action owners and tracking the progress through to completion.
- Chair the Corrective Action Plan weekly meeting and updating the GRC tool accordingly.
- Facilitating, in conjunction with the internal audit team the completion of a root cause analysis for a non
- conformity to ensure the underlying issues is fully understood and appropriate actions are taken to resolve 50% the issue.
- Completing an effectiveness review after the implementation of the corrective action relating to a non
- conformity to verify the corrective action has successfully resolved the issue.
- Produce management reporting, analysing the data and identifying any trends in terms of findings with the Senior Manager, Audit & Compliance for submission to Senior Management.

**CRITICAL SUCCESS FACTORS**

These are the job activities that are critical for the _effective_ performance of the job e.g. personal attributes such as attention to detail or delivery of certain KPIs / cost-management. Please list the most critical job elements required to meet the job purpose and rank these job elements in order of their importance. Give examples of behaviour where applicable.

**Critical Personal Attributes**
- **Communication**: excellent written and verbal communication skills, an ability to build rapport and influence individuals where required.
- **Professionalism & Consistency**:the jobholder will need to be able to remain professional in all circumstances and focus on presenting the Company in an exceptional light, regardless of the situation. Self-motivated to maintain high service levels, and an ability to maintain a diplomatic, consistent and fair approach to all situations. Maintaining an attitude of correction and improvement in all actions with the ability to identify and suggest solutions to problems.
- **Flexibility**: Ability to work additional hours where necessary to ensure that the duties of the role are met. The jobholder will be required to travel to other Interoute locations in the UK and abroad.

**Critical Job Elements**
- **Audits**: Support the company programme for all audits; to include planning, organising resources, completion of internal audits, acting as a guide during external audits to ensure that we continuously meet the needs of the customers and regulatory requirements.
- **Process Reviews**: Conducting reviews to ensure departmental processes are still effective in line with the ever-changing business requirements and recognising opportunities for overall improvement.
- **CAL**: Managing the Corrective Action Log and reducing the time taken to resolve non conformities.

**Experience**:Experience in a quality focused environment

A working knowledge of managing an ISO Management system (ISO 20000 & ISO 27001)

Experience of internal auditing

**OTHER**

Indicate any other information helpful to someone trying to understand the nature, scope and purpose of this job. Include if it is known that there are seasonal peaks in workload and any requirement to travel.

**Personal competencies**

1. Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others’ views; being helpful and respectful; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests.

2. Adaptability - adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.

3. Treats coworkers, clients, management, vendors and stakeholders with respect; communicates in a polite and non
- offensive manner verbally or in writing w