Service Support Intern

2 weeks ago

Jharsa Gurugram Haryana, India Reticen8 Technologies Pvt Ltd Full time

Job description

**Job Description: Intern Post Sales Support (4 Openings, FRESHERS)**
**Location**: Sector-32, Gurgaon, Haryana, India
**Company**: Reticen8 Technologies Private Limited.

**Communication** : Should be Proficient at English, Hindi and any One Regional Language.

**FRESHERS with Networking and Cyber Security Knowledge are WELCOME,**

**Position Overview**:
Reticen8 Technologies is seeking four dynamic Post Sales Support Interns to join our growing team. This role offers a unique opportunity for fresh graduates with CCNA certification to gain practical experience in the cybersecurity industry. Interns will work on a 24*7 roster, supporting clients with our cutting-edge solutions. **Gurgaon residency or relocation at own cost is required.**

**Key Responsibilities (Post Sales)**:

- Offer technical support for Reticen8’s cybersecurity products post-sales.
- Troubleshoot and resolve hardware and software issues, providing effective solutions.
- Assist in network and security equipment setup, configuration, and maintenance.
- Work closely with Pre Sales to ensure smooth client handovers.
- Document and report technical issues and resolutions.

**Requirements**:

- **Education**: B.Tech or Engineering graduates, preferably from government colleges(Will be Preferred).
- **Certification**: CCNA (Cisco Certified Network Associate) certification or MCSA is Desirable.
- **Languages**: Proficient in English and Hindi (neutral accent); a third Indian language is an advantage.
- **Skills**: Strong communication, troubleshooting, and problem-solving skills. Flexibility to work on a 24*7 support roster.

**Stipend and Compensation**:

- **First 3 Months (Internship)**: INR 8,000-12000/- per month.
- **Post-Internship**: INR 25,000 per month from the 4th month, contingent upon **selection**.

**Key Performance Indicators (KPIs)**:

- **Technical Proficiency**: Satisfactory scores in monthly assessments and evaluations.
- **Customer Satisfaction**: Maintain an average satisfaction rating of 85% or higher.
- **Response and Resolution Time**: Respond within 30 minutes, resolve issues in 4 hours on average.
- **Communication**: Consistently positive feedback on clarity and professionalism.
- **Roster Adherence**: 95% compliance with roster schedules.
- **Learning and Development**: Complete all training and participate in learning activities.
- **Collaboration & Documentation**: Active team participation and accurate documentation.

**Job Types**: Fresher, Internship

Pay: ₹8,086.00 - ₹12,000.00 per month

Shift:

- Rotational shift

Work Days:

- Monday to Friday

Ability to commute/relocate:

- Jharsa, Gurugram, Haryana: Reliably commute or planning to relocate before starting work (required)

**Location**:

- Jharsa, Gurugram, Haryana (required)

Work Location: In person

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