Customer Care Executive

5 days ago

New Town Kolkata West Bengal, India Blue Tea Full time

**Responsibilities**:

- Manage inbound phone calls and mails of clients
- Identify and assess customers’ needs to achieve solution
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents

**Skills Required**:

- Proven customer support experience or experience as a Client Service Representative
- Strong phone contact handling skills and active listening
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively

**Job Types**: Full-time, Part-time, Fresher, Internship
Contract length: 3 months

**Salary**: ₹5,000.00 - ₹10,000.00 per month

Expected hours: No less than 25 per week

**Benefits**:

- Work from home

Schedule:

- Day shift
- Morning shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- Hindi, English (required)
- Tamil, Kannad (preferred)

Ability to Commute:

- New Town, Kolkata, West Bengal (preferred)

Ability to Relocate:

- New Town, Kolkata, West Bengal: Relocate before starting work (preferred)

Work Location: In person

**Speak with the employer**

+91 8276044848

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