Customer Service(International Voice Process)
7 days ago
Job Title: Customer Service Executive - International Voice Process
Location: Mumbai all areas
Employment Type: Permanent
Experience Required: 2 Months to 2 Years
Shift Timing: US/UK Shift Timings /Night Shifts/Day Shifts/Rotational Shifts
**Job Description**:
Key Responsibilities:
- Handle inbound and outbound calls from international customers.
- Address customer inquiries, complaints, and support issues in a timely and professional manner.
- Maintain accurate records of customer interactions and transactions.
- Ensure customer satisfaction by providing effective solutions.
- Meet performance targets and adhere to quality standards.
- Requirements:
- 2 months to 2 years of experience in a BPO or customer service role.
- Excellent verbal communication skills in English.
- Ability to work in a fast-paced environment and multitask effectively.
- Willingness to work in the Night shift.
- Positive attitude and customer-first approach.
What We Offer:Permanent employment with growth opportunities.
- Supportive and collaborative work environment.
- Training and development programs to enhance your skills.
**Job Types**: Full-time, Permanent, Fresher
Pay: ₹18,000.00 - ₹35,000.00 per month
**Benefits**:
- Cell phone reimbursement
- Paid sick time
- Paid time off
- Provident Fund
Schedule:
- Night shift
- Rotational shift
- UK shift
- US shift
Supplemental Pay:
- Commission pay
- Overtime pay
- Shift allowance
**Language**:
- English (required)
Shift availability:
- Day Shift (required)
- Night Shift (required)
- Overnight Shift (required)
Work Location: In person
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