Customer Services Executive

5 days ago

Chandigarh, India PATAAREE STUDIOS PRIVATE LIMITED Full time

**Company description**

Pataaree is a wedding brand specializing in creating accessories for all wedding ceremonies and gifting. We create customized designs for all our clients to complement their wedding themes. Our aim is to provide the highest quality and personalized products to our clients and create a niche in wedding gift and accessory design. We are a highly creative team which works together towards a common goal of delivering the best in our industry.

**Job description**

**Position Summary**
- To effectively manage customer enquiries and convert into sales orders.

**Experience**
- 1+ years of customer enquiry and sales order conversion

**Reports To**
Sales Team Lead

**Qualification**
- A degree in communication, marketing or social media is preferred.

**Roles & Responsibilities**
**Must Have**
- Good theoretical understanding of the sales funnel.
- Good customer handling and negotiation skills.
- Outstanding written and verbal communication skills.
- Good working knowledge of computer systems and software like MS Word, Excel and MS Powerpoint
- Should be able to address customer concerns, complaints, questions and sales enquiries via the existing and emerging social media channels (Facebook, Instagram, Whatsapp) and offline/phone calls.
- Good ability to maintain consistent KPI levels personally.

**Should Have**
- Keenness to learn newer technologies/processes that help achieve team goals.
- Excellent time management skills.
- Attention to detail, analytical and problem solving skills.
- Excellent verbal/written communication skills and be a good team player.

**Could Have**
- Keenness to learn newer technologies/processes that help achieve team goals.
- Knowledge of any CRM tool (preferably Zoho CRM) to manage the entire CRM process
- Expert level knowledge of MS Excel (especially Pivot Tables) for data analysis.
- Industry knowledge with respect to the wedding/fashion industry.

**Work Remotely**
- No

**Salary**: ₹25,000.00 - ₹30,000.00 per month

**Benefits**:

- Flexible schedule
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Rotational shift
- Weekend availability

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)

**Language**:

- English (required)
- Punjabi (preferred)

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