Solution Designer

**Req ID**: 84443
**Department**: Tech Group Services Talent & Culture, Marketing an
**Division**: Technology
**Location**: Bangalore
About Us
About the Role
The Journey Expert - T&C HR Service Delivery is accountable for the end-to-end system support of the HR Service Delivery Module within the Service Now Platform encompassing HR Case and Knowledge Management, Employee All Boarding journey, Empoyee Relations, Employee Service Portal, (PeopleHub), Employee Service Requests, Virtual Agent, HR Agent Workspace and the Now Mobile. This encompasses all of the HR Functions - from Core HR Administration, Talent Acquisition, Talent Development, Talent Management, Time and Attendance, Payroll, Compensation and Benefits, Reporting, Analytics and Experience Management.
In addition, this role will also have oversight and accountability with the SAP Enable now platform as well.
Knowledge of and experience in the HR functions and HR business processes, ability to drive requirements confirmation discussions, fit-gap analysis, prototyping and system configuration, data conversion (where applicable), testing and defect management are some of the skills and activities expected to be performed in the role of a functional consultant.
**Role Type**: Permanent
**Role Location**: Bangalore
**Work Hours**: 7:00am - 4:00pm
What will your day look like?
Manage and develop customer relationships and perceptions to achieve mutual goals.
Product design and gap analysis to standard product functionality.
Liaise with onshore and offshore development teams to deliver robust solutions on time.
Demonstrate the ability to plan, prioritize and organize your time, project schedules and multiple project activities.
Serve as a bridge between stakeholders in business and technology. Collaborate with stakeholders to analyse and validate business requirements.
Communicate concepts to both technical and non-technical stakeholders.
Participate in user meetings to gain understanding of customers’ processes, requirements, and issues to offer solutions and continuous enhancements.
Participate and understand all the project phases (Planning/Designing, Development/Configuration, System Test, Integration, Functionality Testing and UAT, Deployment, Post-go live support/Hypercare) in an agile SaaS environment.
Drive and/or participate in the requirements confirmation discussions / requirements gathering workshops.
Work with the business to design or evaluate a breakdown of businesses processes to identify and link functional and non-functional requirements.
Collect information, analyse requirements and solve problems, providing technical and operational support.
What will your day look like2?
Manage and engage stakeholders including customers and vendors. Build relationships, networks, vendor contracts, etc.
Establishing user journeys and creating the user stories ServiceNow HRSD to support the design and configuration of the Employee Service Portal, Knowledge Management, and Case Management capabilities
Configure and implement ServiceNow HRSD prototypes to meet business requirements, and participate in overall configuration management.
Participate in the accurate updating of SNOW documentation and configuration workbooks.
Perform unit testing and drive and/or participate in User Acceptance Testing and System Integration Testing as needed. Participate in defect management of issues identified.
Conduct system walkthroughs / demos to explain the current configuration functionalities of each iteration.
Participate in the data conversion process (extraction-transformation-loading) as applicable.
Assist with cutover planning and execution.
Take active responsibility for agreeing on Resolution dates and resolving open queries.
Participate in identifying areas for improvement / best practices.
Identify and analyse risks and issues for the program or project portfolio in conjunction with project managers.
Client Relationship Development and Management
Cultivate enduring relationships with important stakeholders.
Managing stakeholder relationships and communications at all stages of the project.
Continuously support the development of our service offering and value proposition for the T&C Technology team.
What will you bring?
Extensive Implementation / Support experience in HR Service Delivery Module within ServiceNow.
Extensive and relevant IT or Operations experience in ServiceNow HRSD and HR IT, People Operations.
Extensive knowledge of ServiceNow HR Service Delivery Module and Employee Centre
Moderate experience as a Human Resource business user, or another HR role.
Strong experience and knowledge of HR operations and process across various functional areas
At least 3 implementations of the Service Now HR Service Delivery module and employee centre as the HRSD lead functional consultant.
Experience in all aspects of HRSD implementation/Continuous Improvement including requirements gathering, fit or gap analysis, functional design development, user acceptance tes