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Claims Coordinator

2 weeks ago


Gurugram Haryana, India CoverYou Full time

**Key Responsibilities**:

- **Maintain CRM Systems**: Utilize customer relationship management (CRM) systems to record and track customer interactions, inquiries, and resolutions. Ensure that customer records are accurate, up-to-date, and appropriately documented for future reference and analysis.
- **Build Customer Relationships**: Foster positive relationships with doctors by delivering personalized and attentive service. Proactively anticipate customer needs and preferences, offering proactive support and guidance to enhance the customer experience and satisfaction.
- **Provide Product Information**: Educate customers about our insurance products, features, and benefits. Explain policy terms, coverage options, and claim procedures in a clear and understandable manner, ensuring that customers are well-informed and confident in their insurance decisions.
- **Coordinate with Internal Teams**: Collaborate with sales, underwriting, claims, and other internal teams to address customer inquiries effectively. Liaise with relevant departments to expedite issue resolution, communicate customer feedback, and identify opportunities for process improvement.

**Job Types**: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

**Benefits**:

- Health insurance
- Leave encashment
- Paid sick time
- Provident Fund

**Education**:

- Bachelor's (required)

**Experience**:

- Customer relationship management: 1 year (required)

**Location**:

- Gurgaon City, Haryana (required)

Work Location: In person

**Speak with the employer**
+91 9319402800