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**Responsibilities**:
- Train new joiners and existing counselors (Tele-counselors, Team Leaders, Managers) from a business benefit perspective to increase productivity
- Analyze and propose training solutions on the basis of a business plan revolving around sales
- Create domain and best industry practice documents and share best practices with the Tele-Sales/ Business Development team
- Conduct a skills gap analysis to identify areas of improvement
- Be a part of process enhancement and adherence in the training team
- Record training videos and create domain/product-specific training content
- Work with Team Leaders and Managers to understand gaps and expectations from training sessions and deliver sessions accordingly
- Maintain and publish batch reports on a daily/weekly and monthly basis
- Collaborate with department heads to understand improvement areas and develop action plan/s to train them on processes and updates.
**Skills Required**:
- A high degree of self-motivation and a strong orientation toward teamwork
- Ability to design modules and identify better means to make the counselors learn and improve by driving the training plan
- Excellent time management and effective prioritization
- Excellent business communication skills
- Intermediate skills in Google Sheets, Docs, Presentations
- Able to effectively communicate and train people from different cultures
- Well Versed with Hindi and English. Written and Verbal
**Pre-requisites**
- Must have 5 Years of experience in training large sales teams. (ED-Tech Industry preferred)
- Strong skills for conducting webinars
- Should be aware of sales and business development processes.
- Certified Trainer is an added advantage.
