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Tellecaller

2 weeks ago

Gurugram Haryana, India NIILM University Full time

**Location**:
Gurgaon Office
Plot Number 121, Sector 44, Haryana 122003

**Position**: Telecaller (Full-time)

**Job Summary**:
We are seeking a dedicated and energetic Telecaller to join our team at our Gurgaon office. As a Telecaller, you will be responsible for making outbound calls to potential clients, providing information about our products and services, and assisting in lead generation. The role requires excellent communication skills, a customer-focused attitude, and the ability to work in a fast-paced environment.

**Key Responsibilities**:

- Make outbound calls to potential clients from provided leads or databases.
- Introduce and promote the university's services to clients.
- Answer queries and provide detailed information to prospective clients.
- Record and update customer interactions, feedback, and information in the CRM system.
- Follow up with leads and clients for further engagement.
- Meet daily, weekly, and monthly call targets and goals.
- Maintain a positive and professional demeanor during all client interactions.
- Address customer complaints or issues with empathy and professionalism.
- Collaborate with team members to improve call strategies.
- Keep up to date with the company’s products and services to accurately inform clients.

**Required Skills and Qualifications**:

- High school diploma or equivalent (undergraduate/graduate preferred).
- Proven experience in a telecalling or customer service role is a plus.
- Excellent verbal communication skills in English and Hindi
- Strong persuasion and negotiation skills.
- Ability to work independently and as part of a team.
- Good listening skills and the ability to address customer concerns effectively.
- Positive attitude and the ability to handle rejection gracefully.
- Ability to work under pressure to meet targets.

**Preferred Skills**:

- Prior experience in a sales or customer service role.

**Salary**:
Competitive salary with performance-based incentives.

**How to Apply**:
We look forward to welcoming you to our dynamic team

Pay: ₹15,000.66 - ₹25,263.81 per month

Schedule:

- Day shift

Work Location: In person