Subject Matter Expert- Cyber Security

Job Description

Subject Matter Expert - Cyber Security

Job Description
- Position Overview:
Eligibility:
- Work experience of 3 years in the relevant industry is recommended, with a portfolio to prove skill sets. Experience in EdTech will be an added advantage.- Strong communication skills are essential for delivering live lessons to students in the US.- Proficiency in facilitating sessions via Zoom or other online platforms is required.-
Primary Responsibilities:
- Perform all core activities (Grading, Livechat, QA, Live Lessons & Video Weekly Tutoring) within the given guidelines and achieve a QA score of 80% and above.- Deliver quality (QA score will validate) content regarding Grading and Livechat.- Review the expert’s (Mentor Sessions) content as per the latest guidelines and processes.-
- Work on difficult tasks across all activities and deliver content without compromising quality.- Provide suggestions/changes to activity guidelines or process documents.- Review the content from external sources of all difficulty levels and send detailed feedback.- Identify weak areas (Subject/Process) of the MNEs in the team and update them to the Lead.- Handle queries from outside experts (MNEs).- Provide on-demand video support for students.- Participate in community support initiatives to assist students and resolve their queries.- Conduct Q&A sessions as needed to enhance student understanding and engagement.- Train MNEs and monitor their progress throughout their first 90 days (about 3 months) of onboarding.- Support and guide MNEs in their day-to-day processes.-
- Suggest additions/corrections to the current curriculum.- Suggest new courses to be added as per market demand.- Gauge incoming volume for chat and grading and suggest redistributing working shifts as needed.- Prepare initial reports for SME grading contribution and Livechat effectiveness.
- Secondary Responsibilities:
- Analyze graded checkpoints and chats/video support and rate them as per defined standards.- Present findings and recommendations in a plan that drives future process improvements.
- Education - M.Tech/ MSc/ B.Tech/BSc or any equivalent degree. (15 years full-time education)
- Relevant Cyber Security certifications are desirable.

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