Supervisor, Payments Risk

Ready to be pushed beyond what you think you’re capable of?

At Coinbase, our mission is to increase economic freedom in the world. It’s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system.

Our work culture is intense and isn’t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there’s no better place to be.

While many roles at Coinbase are remote-first, we are not remote-only. In-person participation is required throughout the year. Team and company-wide offsites are held multiple times annually to foster collaboration, connection, and alignment. Attendance is expected and fully supported.

To perform your duties successfully, you will utilize tools such as: Maestro QA, Salesforce, Slack, G-Suite, Confluence, Looker, Amazon Web Services (AWS), and proprietary technologies. Familiarity with these systems is essential for tracking agent performance, collaborating with colleagues, documenting procedures, and analyzing business data.

**What you’ll be doing (ie. job duties)**:

- Lead a team of high performing 15 Payments Risk analysts
- Provide leadership and mentorship across key areas like performance management, learning & development, and leadership skills
- Achieve SLAs, productivity and quality metrics for your line of business/team members
- Collaborate cross-functionally with Program, Quality and Training teams to improve existing workflows and processes.
- Manage and support initiatives aimed at preventing chargebacks, customer appeals and balanced enforcement measures
- Utilize an in-depth understanding of Payments Risk metrics to drive data-backed business decisions
- Ensure compliance with fraud detection guidelines and conduct regular audits
- Leverage data to identify product gaps and operational inefficiencies
- Continuously add value through effective project management, dedicated prioritization and efficient execution

**What we look for in you (i.e. job requirements)**:

- Customer obsessed, motivated by Coinbase’s mission and crafting a seamless support experience for our global customer base
- 6+ years combating fraud in e-commerce or financial services
- BA/BS degree or equivalent practical experience
- Minimum of 3 years of people management experience in an operations environment
- Strong analytical skills and functional knowledge of common fraud patterns
- Excellent track record of leading deeply engaged and high performing teams and using metrics to make business decisions
- Ability to work independently and as part of a team, with a high level of self-motivation, personal accountability, and natural curiosity
- Exceptional organizational and time management skills, with the ability to prioritize tasks and manage competing deadlines
- Drives urgency and adapts flexibly to evolving needs in a complex, fast-paced, and high-growth environment.
- Willing to work from an office at Hyderabad, India

**Nice to haves**:

- Experience at crypto exchanges or in financial services, ideally in payments, trading operations or technical support.
- Experience in project management, analytics or quality assurance.
- Degree in business, finance, customer experience and/or blockchain.
- Understanding of Google Workspace, JIRA, AWS, Salesforce Service Cloud.

P72488

LI-Onsite

**Pay Transparency Notice**:The target annual salary for this position can range as detailed below. Full time offers from Coinbase also include target bonus + target equity + benefits (including medical, dental, and vision).
- Pay Range:

- ₹2,454,000—₹2,454,000 INR

**Commitment to Equal Opportunity**:
Coinbase is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law.

**AI Disclosure**:

- For select roles, Coinbase is piloting an AI tool based on machine learning technologies to conduct initial screening interviews to qualified applicants. The tool simulates realistic interview scenarios and engages in dynamic conversation. A human recruiter will review your interview responses, provided in the form of a voice recording and/or transcript, to assess them against the qualifications and characteristics outlined in the job description._