Expert Process Analytics, SAP Signavio

1 day ago

Chennai Tamil Nadu, India Fresenius Medical Care Full time

Purpose and Scope:

- Administration, configuration, and enhancement of the SAP Signavio platform, ensuring that it supports the discovery, documentation and optimization of business processes across the company.
- Creation and enhancement of management and business relevant process flows and process analyses within the “Process Documentation” and “Process Mining” area
- Taking over the Project lead role of Process Excellence implementation projects

**Responsibilities**:

- Close collaboration with the business to understand their challenges, business scenarios and business processes
- Analyzing business needs, providing expertise on possible solutions and implementing & deploying those solutions to the customer
- Make use of the full potential of the SAP Signavio Process Suite to identify process improvement opportunities
- Technical maintenance of the SAP Signavio infrastructure, ensuring optimal performance, data security, and data integrity
- Support training initiatives to the Process Excellence user community and provide guidance in best practices in process management and troubleshooting assistance as needed
- Stay updated on the latest trends in SAP Signavio and business process management to recommend and implement enhancements
- Prepare, maintain and update of new and existing support documentation
- Assist in building up an active Process Excellence community

Qualifications:

- Bachelor's or Master's degree in Business Information Technologies, Computer Science, Business Informatics, Business Administration or a comparable degree program
- Minimum of 3 years of professional experience especially in business process management and **process mining**:

- Excellent analytical and problem-solving skills
- Good communication skills and the ability in supporting business together with a deep understanding for customer needs
- Team player by contributing, learning and sharing new knowledge and ideas
- Good knowledge of moderation and presentation techniques
- Experience with agile methodologies (e.g. Scrum, Kanban)
- Ability to work effectively in a globally dispersed team and business partners
- Highly developed and proven understanding of business process management concepts, BPM technology, etc. and familiarity with process modeling notations, ideally BPMN 2.0
- Deep understanding of business processes such as Order-to-Cash, Source-to-Pay, etc. and their typical improvement potentials
- Extensive knowledge and hands-on experience with at least one business process management & process mining tool (e.g., **Signavio, Celonis, ARIS**). Certification is a PLUS
- Strong technical knowledge especially with SQL in regard to data transformation & analytics as well as database technologies, ETL, and programming (JavaScript, Python, R)
- Experience working with **SAP ECC/HANA**:

- Fluent in English is a must (written and spoken)
- Additional languages are an advantage but not essential
- ** Flexible working schedule with late night/early morning support hours if needed as main stakeholders working in CET & EST time zone.

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