Backend Executive

2 weeks ago

Parvat Gam Surat Gujarat, India Glob services Full time

**Glob Services (Work from Office)**

**International Voice Process (Fluent English)**

**Job Title : International Backend**

**Fluent English is Mandatory.**

**Available shifts: ( 3:00PM - 11:00PM & 11:00PM - 7:00AM)**

**-->Job Duties and Responsibilities**
- check in/check out.
- Coordinating with the ground staff of the Hotel.
- Answer and address incoming phone calls in a timely and polite manner
- Clearly determine the purpose of the call. Efficiently manage multiple phone calls.
- Deal with queries and provide correct information
- Take reservations
- Handle modifications or cancellations of existing reservations
- Handle and resolve guest complaints
- Be able to answer any questions relevant to a guest's reservation, hotel amenities, driving

directions, area information, billing questions, etc.
- Take and deliver messages accurately and completely.

**-->Qualifications**
- High school diploma
- knowledge of administrative and clerical procedures
- knowledge of customer service principles and practices
- Be able to work overnight

**Skills**
- Strong Verbal and Written communication skills (English)
- Attentive listener
- Professional personal presentation
- Customer service oriented
- Organized
- Stress tolerance
- Show Initiative
- Problem solver

**Available shifts: ( 3:00PM - 11:00PM & 11:00PM - 7:00AM)**

**(6 days working a week, rotational week off) ,(Onsite Position)**

**Location : Surat (Female Preferred)**

**Salary : 18,000-30,000**

**Freshers are can apply.**

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹20,000.00 - ₹30,000.00 per month

**Benefits**:

- Flexible schedule
- Paid time off

**Education**:

- Bachelor's (required)

**Experience**:

- total work: 1 year (preferred)

**Language**:

- English (required)

Work Location: In person

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