Backend Executive

2 weeks ago


Parvat Gam Surat Gujarat, India Glob services Full time

**Glob Services (Work from Office)** **International Voice Process (Fluent English)** **Job Title : International Backend** **Fluent English is Mandatory.** **Available shifts: ( 3:00PM - 11:00PM & 11:00PM - 7:00AM)** **-->Job Duties and Responsibilities** - check in/check out. - Coordinating with the ground staff of the Hotel. - Answer and address incoming phone calls in a timely and polite manner - Clearly determine the purpose of the call. Efficiently manage multiple phone calls. - Deal with queries and provide correct information - Take reservations - Handle modifications or cancellations of existing reservations - Handle and resolve guest complaints - Be able to answer any questions relevant to a guest's reservation, hotel amenities, driving directions, area information, billing questions, etc. - Take and deliver messages accurately and completely. **-->Qualifications** - High school diploma - knowledge of administrative and clerical procedures - knowledge of customer service principles and practices - Be able to work overnight **Skills** - Strong Verbal and Written communication skills (English) - Attentive listener - Professional personal presentation - Customer service oriented - Organized - Stress tolerance - Show Initiative - Problem solver **Available shifts: ( 3:00PM - 11:00PM & 11:00PM - 7:00AM)** **(6 days working a week, rotational week off) ,(Onsite Position)** **Location : Surat (Female Preferred)** **Salary : 18,000-30,000** **Freshers are can apply.** **Job Types**: Full-time, Permanent, Fresher Pay: ₹20,000.00 - ₹30,000.00 per month **Benefits**: - Flexible schedule - Paid time off **Education**: - Bachelor's (required) **Experience**: - total work: 1 year (preferred) **Language**: - English (required) Work Location: In person



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