Hotel Receptionist

Hotel Receptionist Job Description

**Job Overview**:
A hotel receptionist is the first point of contact for guests and plays a key role in ensuring a positive guest experience. They are responsible for welcoming guests, managing check-ins and check-outs, handling reservations, and addressing guest inquiries or complaints efficiently.

Key Responsibilities:
**1. Guest Services**:
Greet and welcome guests warmly upon arrival.

Provide information about hotel facilities, services, and local attractions.

Address and resolve guest concerns or complaints promptly and professionally.

**2. Check-In and Check-Out**:
Manage the check-in process, including verifying guest details, providing room keys, and explaining hotel policies.

Handle check-outs by processing payments, issuing invoices, and collecting room keys.

**3. Reservations Management**:
Update and maintain accurate reservation records.

Coordinate with other departments to ensure room readiness.

**4. Administrative Duties**:
Maintain the front desk area, ensuring it is clean and organized.

Record and report any maintenance issues or guest feedback.

**5. Cash and Billing**:
Process payments via cash, credit cards, or other methods.

Balance daily cash drawers and prepare financial reports.

**6. Coordination and Communication**:
Collaborate with housekeeping, maintenance, and other departments to meet guest needs.

Relay guest special requests or preferences to the relevant teams.

**Skills and Qualifications**:
Excellent communication and interpersonal skills.

Proficiency in computer systems and hotel management software (e.g., Opera, PMS).

Strong organizational and multitasking abilities.

Ability to handle stressful situations calmly and effectively.

A friendly and professional demeanor.

**Educational Requirements**:
High school diploma or equivalent (required).

A degree or diploma in hospitality management (preferred).

**Work Schedule**:
Flexible availability, including evenings, weekends, and holidays.

**Desired Experience**:
Previous experience in customer service or a front desk role (preferred but not mandatory).

Familiarity with booking systems and payment processing.

By delivering exceptional service and maintaining an inviting atmosphere, the hotel receptionist ensures guests have a memorable and pleasant stay.

Pay: ₹9,570.68 - ₹15,000.00 per month

Schedule:

- Day shift
- Night shift

Supplemental Pay:

- Performance bonus
- Yearly bonus

**Experience**:

- total work: 2 years (preferred)

Work Location: In person