Emobility Tier1 French

**Job Title - Process Expert (Opportunity to Cash)**

Looking for challenging role? If you really want to make a difference - make it with us Siemens Technology Services Private Limited is a Service provider to different Siemens entities across the globe. As a world leader and service provider, we bring a lot of value creation for the different Siemens Businesses and in the process, we improve lives and further human achievements worldwide. With us, you can do something significant that benefits society and human progress Your new role - challenging and future-oriented

**Change the future with us**
- To work as part of a team and deliver high quality work by interacting with the customers and providing exceptional service.
- Charger Monitoring and Charger Onboarding
- Co-ordination with Level 2 and other stake holders for providing appropriate resolution
- Excellent communication skills with neutral accent
- Timely response to queries from internal customers/ stakeholders
- Responsible for achieving the KRAs/KPIs assigned to each one of them
- Responsible for addressing or escalating customer related issues to Level 2 support / Team Leader.

**We don’t superheroes, just super minds**
- Customer service Skills.
- Basic Technical experience
- Fluency in communication skills, written and verbal (French and English).
- Incident Management and Call Centre Application Support.
- Ownership Skills
- Must be fast learner and should be able to think analytically
- Graduate (BE,BCOM,Btech)
- Flexible to shifts
- Initiative
- Result & Quality Orientation
- Professional Ethics
- Team Player
- Siemens Values

**We’ve got quite a lot to offer. How about you?**

**Organization**: Global Business Services

**Company**: Siemens Technology and Services Private Limited

**Experience Level**: Experienced Professional

**Full / Part time**: Full-time