Assoc. Dir

**Job Summary**

This strategic hands-on role is multi-dimensional in nature including elements of organizational design process redesign metrics design benchmarking program management including governance lead change management to deliver business and/or process transformation leveraging technology.

**Responsibilities**

Strong understanding of the business operations transition metrics baseline and governance

Proven expertise in leading process transitions and transformation programs spanning enterprise or multiple functions

Organizational process mapping and deep-dive tracing dependencies/intricacies impending throughput/accuracy/experience

Facilitate leadership/SME brainstorming workshops perform value stream mapping conduct root cause analysis and summarize improvement opportunities

Collaboratively define and drive organization change management roadmap for targeted objective

Mentor sub-workstream leads for collective success conceptualize design and implement performance monitoring dashboards and/or scorecards aiding governance

Create own and drive program governance and manage action log along with Risk register

Prepare for and present to leadership on progress co-creating content using Office tools and manage

Strong capability on solution modelling scenario building and sensitivity analysis to summarize business impact

Stakeholder management on enterprise-wide initiatives and programs through reviews updates and decision making connects

Liaising with the Cognizant Application services team to design plan track and monitor rollout of corporate systems designed to business requirements
- .Qualifications:(Experience Skills)

15+ years of relevant multi-functional experience in Tier 1 IT Services/Process Management firm Consulting or Fortune 500 Company

Proven track record of leading large Change management Operational/process transitions and transformation programs or Capability Center set-up

Referenceable project/program references as success track record

Knowledge and experience in process reengineering transitioning program management and delivering business impact through continuous improvement projects
- Preferred certifications: Black Belt certification (MBB is a plus) PMP certification

**Certifications Required**

Black Belt certification (MBB is a plus) PMP certification